Shelley Jiang

Experience

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  Kao Corporation Shanghai

  Jan 1998 - Feb 2000

  Application Developer

  Worked as a SAP lead application developer mainly involved in the project design, development, implementation and maintenance.

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  Hewlett Packard Enterprise

  Sept 2000 - Mar 2016

  Senior SAP Technical Consultant

  Handling day to day application issue escalation (mainly crossing SAP SD/MM/APO/FICO/BW modules).Troubleshooting and fixing application and basis issues to sustain a reliable and healthy production environment so as to ensure all applications run as expected.Proactively review system performance trend and key performance indicators to identify and mitigate potential issues that could affect system performance in both system configuration and application area.Within ECC domain, provide performance analysis and actionable recommendations to application developers based on the system tuning and diagnostic result. The recommendation include variant changes, code changes, index optimization, job run proposals which allow the jobs or transactions running more efficiently.Within BW domain, periodically review BW specific info cube, process chain and query performance and provide recommendation for optimization. Show less

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  CAA South Central Ontario

  Jun 2016 - now

  SAP Technical Consultant

  Working as SAP application developer to develop new reports/programs/enhancements based on business requirements. Working as SAP application support to review and resolve production issues.