Gabriel Licio

Experience

• 

  Sabre Corporation

  Jan 2005 - May 2023

  Responsibilities- Core product and API integration and support. - Release management and API version deprecation management.- Data visualization and business performance monitoring. Responsibilities- Core product and API integration and support. - Release management and API version deprecation management.- Data visualization and business performance monitoring.- Customer training and support. Responsibilities- Managed the relationship with IATA (International Air Transport Association) and its Billing and Settlement Plan (BSPs) locations in the Americas region.- Worked with Product teams to ensure alignment with IATA and market requirements.- Implemented automated processes. Responsibilities- Supervised a team of 30+ representatives on a 24/7/365 operation providing software support to a large internal and external teams, as well as Joint Venture customers.- CRM SME.- Produced and delivered trainings.- Implemented automated processes. Responsibilities- Supervised a 15+ team of software support specialists providing support to Global and Premier travel agency accounts.- CRM SME.- Produced and delivered training.- Responsible for issue escalation and resolution. Responsibilities- Provided product support to travel agencies of the Global and Premier accounts segment.- Software support lead for Carlson Wagonlit Travel.

  • Account Manager North America Online Travel Agency

    Jan 2022 - May 2023

  • Account Manager - Strategic Accounts (Expedia Group)

    May 2016 - Feb 2022

  • Industry Affairs Manager

    Apr 2009 - Apr 2016

  • Supervisor - Second Level Support

    Oct 2008 - Mar 2009

  • Supervisor - Global and Premier Accounts

    Jan 2007 - Sept 2008

  • Product Support Specialist - Global and Premier Accounts

    Jan 2005 - Dec 2006
• 

  UKG

  Aug 2023 - now

  Integration Consultant

  Responsible for custom SQL integrations.

• 

  Sabre Corporation

  Apr 2024 - now

  Product & Technology Consultant