Deep Enrich
Julio Lozano
Help Desk Specialist
120 followers
Torreón, Coahuila, Mexico
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About me
Lead Services Specialist - Digital Customer Support Engineer
Education
Universidad Politécnica de Cuencamé
2013 - 2018Ingeniería en Tecnologías de la Información Programming and NetworksActivities and Societies: Software development: C++, C#, VB.Net,, ASP.Net, JavaScript. CISCO network configurations
Experience
4 plus 1 Creative
Apr 2017 - May 2018Help Desk SpecialistBridge connection between US customers to gather software requirements and drive deliverables to end-users. Usage of GitLab, SQL, Excel, NodeJS.
IntegraCorp & H Consulting
Aug 2018 - May 2019.Net Software EngineerASP.Net web development and NodeJS with Express full-stack development for small and medium companies. Usage; APIs, SQL, C#, VB.Net, SVN, Scrum.
Blue Yonder
Jun 2019 - Oct 2022Support EngineerApplication support for retail customers using Salesforce, Confluence, Service-Now, enterprise applications, SQL, Splunk, Windows servers, Tomcat, APIs, and application log troubleshooting.
GE Digital
Oct 2022 - Jul 2023Lead Services Specialist - Digital Customer Support EngineerSupport applications: Salesforce, Confluence, Service-Now, Linux, Splunk, SQL, enterprise apps, Docker.
Blue Yonder
Jul 2023 - nowSr. Technical Consultant
Licenses & Certifications
- View certificate
Oracle Badge: Challenge 1 - Programming Logic
OracleJan 2023
- View certificate
Learning Linux Command Line
LinkedInFeb 2023 - View certificate
Oracle Badge 2: Portfolio
OracleMar 2023 - View certificate
Learning Docker (2018)
LinkedInFeb 2023 - View certificate
Introduction to Linux
LinkedInFeb 2023
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