Sharon MacFarlane

Experience

• 

  TD

  Nov 2004 - Jun 2006

  Customer Service Representative

  Serviced customer accountsMaintained and processed new and existing loan portfoliosResponsible for the day-to-day operations of the branchSet up marketing materials in branch to help with the bank marketing campaignsWorked closely with customers to deepen their banking relationshipsSecured Life and Health Insurance licensing to extend sales ability to include insurance products

• 

  Visual Learning Company

  Jun 2006 - May 2012

  Account Manager

  Promoted and sold educational science videos produced by Visual Learning CompanyBuilt and maintained relationships with senior level school district decision makers and current customersPrepared sales quotes and negotiated contractsReviewed invoices and managed collection of payments Assisted in preparation of marketing materials for annual sales planMaintained customer databaseOrganized and analyzed key sales reports

• 

  VBT Bicycling Vacations

  May 2012 - now

  Operate and manage all logistics of biking and walking tour departures Manage all administrative portions of tours by accurately data entering all financial and logistical information into the reservation systemNegotiate contract rates and conditions Work closely with multiple Product Directors to keep costs of operating tours within budgetEffectively communicate with vendors in Europe, Central, North, and South America Maintain vendor relationshipsReview and approve vendor invoices for payment Manage hotel room inventory Organize operational files and contracts Support the Sales and Customer Service teamsReview and proof marketing materials Show less

  • Director of Product Operations

    Oct 2020 - now

  • Manager of Product Operations

    Feb 2019 - Oct 2020

  • Product Manager

    Jun 2018 - Feb 2019

  • Product Operations Manager

    May 2012 - Jun 2018
• 

  Self-Employed

  May 2016 - now

  Yoga Instructor