William Davis

Experience

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  US Army

  Jun 2006 - Aug 2018

  Systems Administrator

   Supported 100+ multi-force users spread across the country of Iraq. Maintained three separate networks, Unclassified (NIPR), Classified Secret (SIPR) and HIPPA compliant medical (MC4) networks. As the IASO enforced Information Assurance regulations on the NIPR/SIPR/MC4 networks in accordance with Department of Defense and Department of the Army IA standards. Designed, deployed and maintained a Windows 2000 Active Directory network and eventually upgraded to Windows 2003 Active Directory. Traveled frequently in support of 14 clinical teams spread across the country of Iraq. Managed registration of all communications devices to include Cisco VoIP phones (NIPR and SIPR), Cell phones and satellite phones. Trained users on Operational Security and Information Assurance guidelines and regulations to prevent unauthorized disclosure of Classified and Unclassified but sensitive (mainly HIPPA) data. Show less

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  Beacon Hill Staffing Group

  Jan 2010 - Jan 2010

  Tier 3 Tech
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  Unisys

  Jun 2010 - Sept 2011

  Tier 3 Tech.

  -Troubleshoot advanced computer problems that cannot be solved at a lower level-With in a large corporate environment supporting 5000+ devices and users-Provide customer service-Troubleshoot 1000+ different applications to include both commercial and custom apps.-Troubleshoot network and VPN errors-Maintain Top Secret (SSBI) security clearance-Continuing education requirements.

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  Interactive Intelligence

  Sept 2011 - Sept 2016

  Overseeing the consultation, design and development of custom solutions for customers implementing the Customer Interaction Center software. My team works closely with customers to develop solutions that integrate closely with other service providers and aspects of their business. I also plan, design, develop and deploy solutions internally to streamline business process and offer automation of key tedious tasks. Since I started in this position we have: > Implemented a new source control platform (moving from Perforce to Git via BitBucket),> Streamlined the development process with templates> Implemented a new build system via Appveyor> Rolled out training initiatives with Pluralsight> Implemented a standardized code review process> Developed standardized tools to aide the developer in their jobAll in the name of quality! Show less

  • Manager - Development, Professional Services

    Jan 2014 - Sept 2016

  • Team Lead, Data Solutions

    Nov 2012 - Jan 2014

  • Systems Engineer - Support Data Services

    Sept 2011 - Nov 2012
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  Synovia Solutions LLC

  Sept 2015 - Nov 2019

  • Director Of Infrastructure

    Jan 2017 - Nov 2019

  • Senior Developer

    Sept 2015 - Jan 2017
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  ADESA

  Nov 2019 - now

  • Manager, Platform Engineering

    Jan 2021 - now

  • Platform Lead/Architect

    Nov 2019 - Jan 2021