Georges Antonios MBA / PMP

Experience

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  Al Tayer Group

  Sept 2001 - May 2013

  Technical Advisor

  - Provide co-operation, help and assistance to all the technicians by advising diagnosis procedures and efficient / correct work procedures as well ensuring the customer comments are communicated effectively to the repair team.- Ensuring quality by producing extremely low level of return jobs.- Developing good level of communication by ensuring that explanation of the work done or required to be done is well understood by Service Advisor, Foreman, other staff and customers- Undertake great effort to improve efficiency by providing constructive inputs regarding work methods, work environment, tools and equipment etc.- Suggest training needs for other technicians/Service Advisors ; also undergo training and update self-knowledge for both soft and hard skills.- Provide technical input to spare parts staff to assist in correct part identification and supply. Show less

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  Jaguar Land Rover

  Sept 2011 - May 2013

  Workshop Supervisor / Technical Advisor

  - Developed the monthly budget and work schedule.- Established, monitored the performance and initiated corrective actions to ensure the workshop operation is conducted within the identified parameters and effective manner.- Supervised the work of mechanics, quality controllers and team leaders to ensure the processes are followed efficiently. - Examined the quality of the workmanship to ensure that it conformed with the manufacturer and dealer standards.- Training analysis: prepare, schedule and enroll all staff in relevant trainings.- Guided the appraisals for staff and evaluated their performance and set goals for their development. - Identified a product defect, analyzed the cases and suggested solution to the manufacturer.- Liaised with the manufacturer for technical assistance.- Built and maintained the technical library. - Auto-line experience. Show less

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  Mercedes-Benz Cars Middle East

  Jun 2013 - now

  Service Specialist

  Recalls and Service Measures:- Handling the Recalls campaigns, preparing the announcements and communicating it with the local newspapers. - Informing and coordinating with the Ministry of Economy and the Gulf Standardisation Office.- Generating regular reports to monitor the General Distributors efficiency in performing the Recalls on the affected vehicles across all markets, follow-up and investigate whenever needed.- Handling the General Distributors requests and providing assistance and solutions accordingly. Special Tools and Workshop Equipment:- Point of contact for Special tools and workshop equipment- Evaluating and identifying the special tools and workshop equipment required for our region- Coordinating with the General Distributors on the required tools and ensuring they order according to the manufacturer standardsCustomer Cases Management: - Handling an average of 600 customer cases per year addressed to the regional office from Middle East and Levant countries- Analyzing, investigating and inputting the cases into the complaint management system- Following up with all parties to ensure appropriate solution- Providing all parties with clear standards and expectations as well as recommending solutions in case of disagreements- Providing prompt, courteous and knowledgeable responses to all customers- Using customer feedback, comments and complaints to improve and enhance the customer experience- Developed customer complaint handling processes for all the departments within the regional office- Carrying out Market visits to discuss customer cases and improvement of processes Show less