
Timeline
About me
BS IT | Security+, Network+, A+, Project+ | ITIL | Linux | AWS | Bilingual: English, Spanish
Education

Lanier technical college
-Associate of arts and sciences - aas accounting 3.8
University of north georgia
-Associate of science - as early childhood education and teaching 3.7Activities and Societies: Officer – UNG Honors Program Vice President – Phi Theta Kappa, Rho Mu chapter President – Phi Eta Sigma

Flowery branch high school
-Activities and Societies: Beta Club, Book Club, National Honor Society, Lacrosse

Western governors university
2022 - 2024Bachelor of science - bs information technologyGeneral Information Technology studies that include: databases, project management, website development, computer hardware and software troubleshooting
Experience

Multiple
Aug 2017 - Feb 2023Office manager• Assisted in the formation and start-up of the company• Scheduled and managed two to three high-visibility projects per month• Saved the company 50% on monthly business insurance costs• Managed the purchase, maintenance, and troubleshooting of office equipment• Maintained bookkeeping of the company’s $200k yearly revenue• Assisted in the successful installation and deployment of front desk systems (FDS) in Fortune 500 hotel brands

Alorica
Jul 2023 - Aug 2024• Using Salesforce, manage customer requests and maintain SLA• Assist customers through chat, email or phone.• Use Bomgar/screen sharing utilities to guide customer during troubleshooting process
Computer Hardware Technician
May 2024 - Aug 2024Product Support
Jul 2023 - May 2024

Prevention starts with parents llc
Oct 2023 - Feb 2024Technology researcher
Licenses & Certifications
- View certificate
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Amazon web services cloud practitioner
Amazon web services (aws)Sept 2023 
Network+
ComptiaNov 2023
Comptia security+
ComptiaApr 2024- View certificate

A+
ComptiaFeb 2023 - View certificate
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Linux essentials certification
Linux professional institute (lpi)Sept 2023 - View certificate

Project+
ComptiaSept 2022 
Itil 4 foundation level
Axelos global best practiceOct 2022
Volunteer Experience
Spanish Sunday School Teacher - Middle School
Issued by Hebron Church on Dec 2023
Associated with Vanessa V.Prayer Team
Issued by StreetWise Georgia on Jul 2023
Associated with Vanessa V.
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