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Vanessa V.

Vanessa V.

Office Manager

Followers of Vanessa V.272 followers
location of Vanessa V.Dacula, Georgia, United States

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  • Timeline

  • About me

    BS IT | Security+, Network+, A+, Project+ | ITIL | Linux | AWS | Bilingual: English, Spanish

  • Education

    • Lanier Technical College

      -
      Associate of Arts and Sciences - AAS Accounting 3.8

    • University of North Georgia

      -
      Associate of Science - AS Early Childhood Education and Teaching 3.7

      Activities and Societies: Officer – UNG Honors Program Vice President – Phi Theta Kappa, Rho Mu chapter President – Phi Eta Sigma

    • Flowery Branch High School

      -

      Activities and Societies: Beta Club, Book Club, National Honor Society, Lacrosse

    • Western Governors University

      2022 - 2024
      Bachelor of Science - BS Information Technology

      General Information Technology studies that include: databases, project management, website development, computer hardware and software troubleshooting

  • Experience

    • Multiple

      Aug 2017 - Feb 2023
      Office Manager

      • Assisted in the formation and start-up of the company• Scheduled and managed two to three high-visibility projects per month• Saved the company 50% on monthly business insurance costs• Managed the purchase, maintenance, and troubleshooting of office equipment• Maintained bookkeeping of the company’s $200k yearly revenue• Assisted in the successful installation and deployment of front desk systems (FDS) in Fortune 500 hotel brands

    • Alorica

      Jul 2023 - Aug 2024

      • Using Salesforce, manage customer requests and maintain SLA• Assist customers through chat, email or phone.• Use Bomgar/screen sharing utilities to guide customer during troubleshooting process

      • Computer Hardware Technician

        May 2024 - Aug 2024

      • Product Support

        Jul 2023 - May 2024

    • Prevention Starts with Parents LLC

      Oct 2023 - Feb 2024
      Technology Researcher

  • Licenses & Certifications

    • CompTIA Security+

      CompTIA
      Apr 2024

    • Linux Essentials Certification

      Linux Professional Institute (LPI)
      Sept 2023
      View certificate certificate

    • Amazon Web Services Cloud Practitioner

      Amazon Web Services (AWS)
      Sept 2023
      View certificate certificate

    • Network+

      CompTIA
      Nov 2023

    • A+

      CompTIA
      Feb 2023
      View certificate certificate

    • ITIL 4 Foundation Level

      AXELOS Global Best Practice
      Oct 2022

    • Project+

      CompTIA
      Sept 2022
      View certificate certificate

  • Volunteer Experience

    • Spanish Sunday School Teacher - Middle School

      Issued by Hebron Church on Dec 2023
      Hebron ChurchAssociated with Vanessa V.

    • Prayer Team

      Issued by StreetWise Georgia on Jul 2023
      StreetWise GeorgiaAssociated with Vanessa V.