
Vanessa V.
Office Manager

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About me
BS IT | Security+, Network+, A+, Project+ | ITIL | Linux | AWS | Bilingual: English, Spanish
Education

Lanier Technical College
-Associate of Arts and Sciences - AAS Accounting 3.8
University of North Georgia
-Associate of Science - AS Early Childhood Education and Teaching 3.7Activities and Societies: Officer – UNG Honors Program Vice President – Phi Theta Kappa, Rho Mu chapter President – Phi Eta Sigma

Flowery Branch High School
-Activities and Societies: Beta Club, Book Club, National Honor Society, Lacrosse

Western Governors University
2022 - 2024Bachelor of Science - BS Information TechnologyGeneral Information Technology studies that include: databases, project management, website development, computer hardware and software troubleshooting
Experience

Multiple
Aug 2017 - Feb 2023Office Manager• Assisted in the formation and start-up of the company• Scheduled and managed two to three high-visibility projects per month• Saved the company 50% on monthly business insurance costs• Managed the purchase, maintenance, and troubleshooting of office equipment• Maintained bookkeeping of the company’s $200k yearly revenue• Assisted in the successful installation and deployment of front desk systems (FDS) in Fortune 500 hotel brands

Alorica
Jul 2023 - Aug 2024• Using Salesforce, manage customer requests and maintain SLA• Assist customers through chat, email or phone.• Use Bomgar/screen sharing utilities to guide customer during troubleshooting process
Computer Hardware Technician
May 2024 - Aug 2024Product Support
Jul 2023 - May 2024

Prevention Starts with Parents LLC
Oct 2023 - Feb 2024Technology Researcher
Licenses & Certifications

CompTIA Security+
CompTIAApr 2024- View certificate
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Linux Essentials Certification
Linux Professional Institute (LPI)Sept 2023 - View certificate
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Amazon Web Services Cloud Practitioner
Amazon Web Services (AWS)Sept 2023 
Network+
CompTIANov 2023- View certificate

A+
CompTIAFeb 2023 
ITIL 4 Foundation Level
AXELOS Global Best PracticeOct 2022- View certificate

Project+
CompTIASept 2022
Volunteer Experience
Spanish Sunday School Teacher - Middle School
Issued by Hebron Church on Dec 2023
Associated with Vanessa V.Prayer Team
Issued by StreetWise Georgia on Jul 2023
Associated with Vanessa V.
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