Experience

• 

  Complete elevator service, inc.

  Jan 2006 - Jan 2011

  Mechanic
• 

  American income life insurance company

  Mar 2011 - Aug 2023

  Interview, hire, and train new employees. Develop existing agents and managers to reach full potential. Handle new and existing clients. Generate new prospects and leads. Manage personal and team growth. Interview, hire, and train new employees. Handle new and existing clients. Generate new prospects and leads. Manage personal and team growth and lead office team on marketing. Meet with existing and new clients to structure policies that fit there current needs.

  • SGA (Agency Owner)

    Dec 2020 - Aug 2023

  • MGA (Senior level Management)

    Aug 2018 - Dec 2020

  • Manager/Trainer

    Aug 2011 - Aug 2018

  • Benefits Manager

    Mar 2011 - Aug 2011
• 

  State of illinois

  Jan 2023 - now

  Service desk analyst

  Responding to support requests: Responsible for answering phone calls, emails, and support tickets from end-users who need assistance with technology-related issues. This includes providing prompt and effective solutions to help users resolve their problems.Troubleshooting and problem-solving: Able to identify the root cause of technical issues and develop effective solutions to resolve them. A strong understanding of common software and hardware issues, as well as the ability to diagnose more complex problems.Provide training and guidance to end-users on how to use specific software or hardware. Show less