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David Varte

David Varte

Followers of David Varte3000 followers
location of David VarteBengaluru, Karnataka, India

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  • Timeline

  • Skills

    Account Management
    Analytical Skills
    BPO
    Business Process Design
    Business Process Improvement
    Business Transformation
    Call Centers
    Contact Centers
    Corrective and Preventive Action (CAPA)
    CRM
    Cross-functional Team Leadership
    Cross-team Collaboration
    CSAT
    Customer Experience
    Customer Satisfaction
    Data Analysis
    Design
    E-commerce
    Growth Initiatives
    Leadership
    Management
    MIS
    Operational Excellence
    Operations Management
    Outsourcing
    Performance Management
    Process Automation
    Process Engineering
    Process Excellence
    Process Improvement
    Process Management
    Program Management
    Project Management
    Project Management Office (PMO)
    Quality Assurance
    Root Cause Analysis
    Service Delivery
    Service Recovery
    Strategic Planning
    Team Building
    Team Management
    Training
    Transition Management
    Vendor Management
    Workforce Management

  • About me

    Ops & BD @ Kredit.Pe | Ex-Flipkart

  • Education

    • Mizoram University

      2000 - 2003
      Bachelor of Science (B.Sc.) Chemistry

    • St. John's Higher Secondary School, Mizoram, India

      1995 - 2000

    • Indian Institute of Management, Kozhikode

      2023 - 2025
      Master of Business Administration - MBA

  • Experience

    • Sutherland Global Services

      Feb 2007 - Feb 2013

      • Team Manager

        Oct 2011 - Feb 2013

      • Area Manager

        Oct 2010 - Oct 2011

      • Quality Analyst

        Feb 2007 - Oct 2010

    • Flipkart

      Feb 2013 - Apr 2022

      * Led Process Excellence and Delivery Assurance - Developed and Implemented proactive CX processes, systems, measurements and controls across customer journey - Led Customer Trust charter for CX (Service and Product Quality) - Process Optimization (Cycle time, efforts, cost) - Product Operations and Design Lab (Ideation, Design, Experiment and Scale) *Led CX Service Recovery and Social Media Operations * Responsible for leading process improvement and defect reductions* Led a team that handled process design for Large Appliances and Furniture categories across Delivery, Returns and Installation Journey Owned Escalations Management (Overall Design and Execution) Managed Customer Support operations for voice channel

      • Associate Director (Process Excellence & Design)

        Apr 2020 - Apr 2022

      • Senior Manager II (Operations, Process Excellence & Design)

        Jan 2015 - Mar 2020

      • Senior Manager 1 (Operations)

        Jul 2014 - Dec 2014

      • Manager (Operations)

        Feb 2013 - Jun 2014

    • WeTradeApp

      Apr 2022 - Apr 2023
      Head of Operations

      Responsible for leading overall Business Operations and E2E Customer Experience (Design and Operations)

    • Kredit.Pe

      Apr 2023 - now
      Head of Operations

  • Licenses & Certifications

    • Lean Six Sigma Green Belt

      IACT Global - International Academy for Certification & Training
      Sept 2012