Experience

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  Hewlett packard enterprise

  Aug 2008 - Mar 2010

  Process analyst

  • Managing and validating the POS (Point Of Sales) report of the HP Authorized resellers. Investigation on DUNS numbers for the resellers• Validating the Sales & Inventory Files Reported to HP by authorized partners and make sure that reported data is loaded correctly to SQL database using SSIS• Creates report based on the shipto items and reported items from the partners to make sure there are no over reporting or under reporting

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  Zyme solutions

  Apr 2010 - Jun 2011

  Senior technical analyst

  • Client Data Management• Create and run name cleansing activities to identify the duplicate records in the reported data and ensure data quality• Identify the missing report from the customers and report the same to management team

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  Emc

  Jul 2011 - Oct 2013

  Business analyst

  • Responsible for maintaining data quality and completeness in the database where the company’s hardware is described. Conduct data mining analysis to find the root cause of incompleteness in data and present these analyses to the upper management team for the resolution and precautions.• Responsible for testing Greenplum (data warehousing tool) with the current data warehouse maintained.• Owner of designing new projects to the team• Make assumptions from the pattern of the reported data and design processes to align them in our database based on various attributes and report to the senior management team about the current pattern and future data pattern hypothetically• Sampling data to declare the data quality of hardware.• Creating and presenting revenue mismatch and territory assignment report.• Categorise data and analyse the various opportunities to cleanse the data Show less

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  Expeditors qatar llc

  Dec 2013 - Jun 2018

  Specialist business operation analyst, local is, service provider manager

  • Analysed customer service data and identified key trends, allowing for more targeted and effective customer service strategies • Conduct performance audits in all the departments and raise the CAPA. Support the team to resolve the CAPA. Maintain the excellent score in the performance operation.• Program manager to enroll the service providers to various activities handle in the organization. Enroll the Service provider who meet the company standards such as HSE, Security, Operational Performance etc. Mentor the Service providers to achieve the KPIs. • Developed a system to back up and recover data, ensuring data security and business continuity • Created a dashboard to visualize key performance metrics and trends in order to gain insights and make data-driven decisions • Train and supervised junior staff on customer service protocols, resulting in improved customer service standards• Conduct regular audits and due diligence with the service providers Show less

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  Expeditors

  Jun 2018 - Oct 2024

  Manager - warehouse and distribution, infrastructure

  Optimizing distribution processes to ensure efficient and timely delivery of goods to customers. Own the department P&L, and handle the team. Manage the inventory in WMS systems SAP. Manage the financial discipline and maintain the segregated GL distributionMaintain rapport with the customer and understand the customer needs and provides solutions irrespective of the department/product. Manage the key accounts which includes customer with their business lines in HVAC, Sensors, Pipes, Technology, Fashion etc.Enroll right Service Providers, collaborate and standardize the process with the Vendors. Support the vendors to achieve the KPIs. Be part of the vendors in urgent requirements. Maintain a good relation with the SPs to achieve the non-asset based organization benchmark. Leading and managing a team to maintain and improve infrastructure systems for seamless operations. Manage the distribution team along with the vendors. Create and report the KPI dashboards, handle the exceptions. Implement PIP plans to the vendors and mentor them. Conduct regular internal audit to all the vendors to ensure the vendors are meeting the requirements Implementing innovative strategies to enhance distribution efficiency and reduce operational costs. Utilizing business analytics and creative thinking to identify opportunities for process improvement. Collaborating with cross-functional teams to address logistical challenges and ensure smooth operations. Show less