Experience

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  Midlothian laboratories, llc.

  Jan 2003 - Jan 2005

  Accounting specialist

  Joined the organization as third employee and during 17-month tenure, quickly self-taught and implemented Quickbooks Pro system, organized financials within the accounting software, oversaw the company’s chargeback program, started up an employee IRA program, and successfully completed the company’s first financial audit.

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  Kowa pharmaceuticals america, inc.

  Jan 2005 - Jan 2012

  Director of operations

  Managed daily operations of a 300+ vehicle fleet, including corporate risk management/insurance policies, and facility HVAC, security, and fire systems. Oversaw $3 million budget.➤ Introduced organizational processes and systems that led to greater efficiencies, adhered to industry standards, and were clearly communicated to employees.➤ Created and promoted a new employee lease system and year-end fleet vehicle award incentive for top-performing sales reps that incentivized productivity and became one of the most popular features of yearly performance reviews. Show less

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  Vestavia hills methodist church

  Jan 2012 - Jan 2014

  Director of operations

  In this role, I improved operations processes so that the team of 17 volunteers could better execute their roles in planning the worship service and communicating with the full-time staff. My achievements included:➤ Automating church service planning, communication, and music storage systems, adding structure and streamlining the flow of communication, boosting morale and productivity among the staff, volunteer worship, and media teams.➤ Investing in equipment that enabled production of higher quality music, boosted the confidence of musicians, and improved the musical experience for the congregation.➤ Procuring a consulting firm to assess the center for replacing outdated lighting, electrical wiring, and audio equipment, an initiative that led to a full remodel of the center and use by both the church and local community. Show less

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  Clearbranch methodist

  Jan 2014 - Jan 2019

  Director of operations

  In this role, I restored enthusiasm among the worship ministry and teams of volunteers by automating operational processes, updating the style of music, establishing a set design process, providing tools and resources for the media team, and establishing a formal budget planning and reporting system. ➤ In addition, I recruited new volunteers and musicians, developed new worship leaders, and fostered a culture of community and appreciation among the organization’s teams.➤ And also, provided teams with all the resources they needed and spiritual support to lift their morale, build their confidence, and better engage with the congregation. Show less

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  Ez loader software

  Jan 2019 - now

  Customer success manager

  As one of the startup’s early employees, I have established customer onboarding, training, and support processes while working with the SaaS development team to build out system functionalities for the cloud-based transportation management system. ➤ I onboard and manage mid market and enterprise accounts by creating comprehensive and customized onboarding plans that tailor to customer business models, provide hands on training, workflow efficiencies, and customer retention.➤ I develop value and loyalty as technical advisor to the customer and support the development team in correcting technical gaps and building out new functionalities. ➤ In support of the sales teams, I participate in customer presentations, providing technical knowledge and customized solutions so that prospects can optimize efficiencies in daily workflows and reporting processes.➤ I create customer resources that can be accessed at any time, curating an online video tutorial library within the knowledge base, producing step-by-step videos, and writing detailed articles for more complex functionalities. Show less