Experience

• 

  Lowe's home improvement

  Mar 2008 - Nov 2009

  Customer service rep

  • Received merchandise into inventory and worked with suppliers on scheduling product deliveries.• Provided excellent customer service by addressing customer questions and concerns. • Delivered products to customer residences.

• 

  Discover financial services

  Nov 2009 - May 2014

  •Developed and taught employee training seminars on job processes. •Spearheaded research projects on system inconsistencies and employee training classes. Compiled and analyzed research results. •Provided excellent customer service through telephone and email communication. Addressed customer concerns and questions. •Drafted and sent a minimum of 20 paper correspondences an hour to customers regarding account information.•Motivated and encouraged team moral through participation on the recognition committee and team board.•Modeled excellent job performance through consistently placing in the category of high contributor on team quality goals. Show less

  • Procedure Analyst

    May 2013 - May 2014

  • Sir. Account Manager

    Nov 2009 - May 2013
• 

  Progressive finance

  May 2014 - Jul 2014

  Reporting analyst

  While at Progressive Finance I have accomplished:• Refining my direct user interviews as well as formal and informal sessions for gather data requirements.• Daily/Weekly/Monthly reporting for Operations.• Formulating and implementing recommendations/solutions for databases and reporting.• Facilitating collaborative problem solving sessions.• Preparing business presentations through PowerPoint and Word.• The creation and maintenance of employee performance evaluation form in Excel. Show less

• 

  Sutter health

  Jul 2014 - Aug 2015

  Reporting analyst i

  While at Sutter Physician Services I have accomplished:• Vice President of division's Staff Council and lead of the Membership Committee• Deeper knowledge and use of Excel, Power Point, MS SQL 2008, Access, and Office Outlook• This includes pivot Tables, Graphs, Tables, Charts, VLookUps, dashboards and other special formulas.• SQL Querying to pull data to be used in daily, weekly, monthly, and Ad Hoc reports.• Power Point formatting and linking to Data in Excel• Access Importing table from Excel• Process Improvement through Rapid Improvement Event (RIE) utilizing lean Six Sigma skills• Leading new and ongoing projects• Team player/leader on the staff council, lead fundraising event for March of Dimes• Use and managing of online SharePoint Show less

• 

  General dynamics information technology

  Feb 2016 - Nov 2017

  Make ready engineer

  OSP engineering of aerial fiber utilizing National Electrical Safety Code (NESC) standards as it relates to aerial communications and power.Successfully work collaboratively with internal teams and vendors in relation to the development of new processes and procedures.Implementation of process improvement, in less than 8 months we went from a delivery rate of 200 poles per month at a 67% acceptance rate to a high of 2,800 poles per month at a 97.1% acceptance rate.Accurately prepare and deliver documentation of Safe Harbor applications through researching and collecting data with the use of 3GIS software and field gathering data.Create online trackers to track the progress of applications from their creation to completion. These trackers are also used to assign out work/documentation needed in various stages of the application process.Maintain records of 50 plus interactions and activities per day with internal personnel and vendors, recording assignment details such as dates assigned, dates completed, and progress along the way. Show less

• 

  Cityworks, a trimble company

  Nov 2017 - now

  Technical trainer

  • Manage, prepare, update, present, and organize course content as the Lead AMS Trainer and Lead Crystal Reporting Trainer. • Create and develop new training content for eLearning and Instructor Lead Training in Rise360 and Camtasia.• Manage multiple new collaborative projects for training creation. Duties include assigning team members specific tasks, managing communication (both on a team and interdepartmental level), and delivering the completed training content to learn.trimble. • Brainstorm and select relevant article topics for assigned monthly training bulletin. Research, write, edit, and publish the article on MyCityworks. • Present live in-person trainings to as many as 30 attendees on AMS and Crystal Reporting. Tasks include printing and binding manuals, shipping course material to training location, presenting the material, and following up with attendee questions post-training. Show less