Experience

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  Calvino's italian

  Nov 2010 - Oct 2012

  Hostess

  -Interacted customers regularly both on the phone and face to face -Demonstrated ability to multitask while working in a team environment

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  Learning express toys

  Oct 2012 - Jul 2016

  Key holder/manager & personalization product painter

  -Collaborated and communicated with ten staff members while working in a specialty toy store-Instructed art and craft classes for children grades 1st-6th grades, promoting store products-Entrusted by owners to handle cash, credit, and check transactions

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  Lourdes university

  Nov 2013 - Jun 2015

  It intern

  -Work independently to install and reimage computers for faculty and student use-Problem solve computer hardware and software issues, providing quality customer service-Utilize organizational skills to complete administrative duties

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  Leona group llc

  Jan 2015 - Jun 2015

  Instructional aide

  -Assist teacher in managing the classroom -Assist teacher in providing assessments of individual students -Facilitate small group sessions to improve skills especially in reading and language

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  Esd: it consulting | rooted in healthcare

  May 2015 - Apr 2016

  Mychart help desk csr

  -Answer inbound patient calls-Assist patients with questions regarding the functionality and navigation of the patient portal-Assist patients with password resets, log-in issues, and basic navigation issues

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  Lourdes university

  Aug 2016 - Aug 2019

  The Technology Services Manager is responsible for the coordination and operation of the following areas of the Information Technology Services department: helpdesk administration, technology procurement and training/professional development.ESSENTIAL DUTIES AND RESPONSIBILITIES:Help Desk Administration· Oversees all help desk activities, including assigning work assignments to helpdesk/desktop technicians· Responds to escalated help desk issues· Interacts clients (both internally and externally) on all levels to help resolve IT-related issues· Available in an on-call capacity for help desk problems· Develop and implement methodologies to support resolution, manage customer perceptions, and build strong relationships with clienteleTechnology Procurement· Coordinates all enterprise level purchasing and billing for technology equipment, resources, and services· Evaluate vendor bids and quotes to ensure appropriate pricing for technology goods and services· Develops and implement enterprise technology purchasing policies and procedures· Research pricing of technology resources for various entities on campus· Facilitates communication between technology vendors and the various entities on campus concerning their technology needTraining and Professional Development· Design and teach technology skill classes and workshops for staff members· Develop technology orientation classes for new employees and new students· Create and assembles class modules, training materials, and handouts for online and face-to-face training· Coordinate training for all new enterprise technology initiatives and systems· Evaluate the technology training needs of college staff and develop recommendations on professional development options for identified need Show less • Provided excellent customer service to community members with varying requirements and skill levels. • Answered and logged all incoming calls and emails to the ITS Helpdesk.• Attempt to resolve calls on phone or at user location when required.• Excellent verbal and written communication skills.• Strong problem solving and research skills. • Experience using Microsoft application and operating systems.• Experience in basic computer hardware troubleshooting.• Rolls out hardware and software to ensure optimal deployment of resources.• Served as backup to other IT team members as needed• Maintains system documentation and logs. Show less

  • Technology Services Manager

    Jan 2017 - Aug 2019

  • Technology Support Specialist

    Aug 2016 - Jan 2017
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  Dynamic campus

  Oct 2018 - Aug 2019

  Technology services manager
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  Bowling green state university

  Aug 2019 - now

  • Service Desk Manager

    Jul 2022 - now

  • Student Suppport Supervisor

    Aug 2019 - Jun 2022