Experience

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  Werp-india

  May 2018 - Jul 2018

  Policy research intern
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  Rashtriya chemicals & fertilizers limited

  Sept 2018 - Sept 2018

  Internship trainee
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  Indian institute of technology, bombay

  Oct 2018 - Mar 2019

  Campus ambassador

  Campus ambassador of AZeotropy (Chemical Engineering festival) for the year 2018-2019• Publicized the events via classroom rounds, posters and social media.• Arranged the prelimnary level quiz for all the years at DJ Sanghvi.• Managed the participants for workshops at IIT Bombay.

• 

  Technophil engineers

  Jun 2019 - Jul 2019

  Chemical engineering intern

  • Assisted the consultancy firm in various chemical engineering projects and got well accustomed with using excel for various purposes.

• 

  Paramount consultancy

  Aug 2020 - Oct 2020

  Business development

  • Developed marketing strategies to attract the customers via email marketing, quora, Linkedin and Facebook.• Skills gained: SEO, email marketing, client pitch, sales and copywriting.

• 

  Storiesaroundcampus

  Apr 2021 - May 2021

  Content writer

  • Interviewed individuals, NGOs, small businesses, start-ups etc and curated their journeys into stories.• Assisted the organization in ideation and implementation of various initiatives.

• 

  Verses kindler publication

  Jul 2021 - Feb 2022

  Co author

  Anthology 1: Anecdoche (n.) (21 December 2021)Anthology 2: Autumn Breeze (20 February 2022)

• 

  Quantiphi

  Jul 2021 - now

  • Led efforts to transform conventional chatbot experience into advance AI powered customer friendly experience for a Mexican Retail Giant• Ensured quality assurance by creating and maintaining important project artifacts such as the business requirement document (BRD), UAT documents, project plan, project book etc• Led client demos and UAT walkthroughs along with managing day to day scrum meetings internally and with the client• Mentored juniors to manage end-to-end delivery projects in order to foster talent in the team Show less • Achieved customer success by automating the payment process using CCAIP and reducing the efforts borne by human agents • Acting SPOC for center of excellence that makes sure all the best practices are being followed • Designed backed prompts for LLM Models to provide user-friendly responses. This helps automate creation of conversation flows using Natural Language • Led a team of 7 on a 6-month production support engagement for one of India's leading banks • Designed conversation flows for virtual agents(chat and voice) for telecom, food industry, and payroll service clients. The design helped ~90% of the users to solve their queries• Formulated KPIs to track the performance and impact of the deployed virtual agent solution and analyze gaps in user experience• Drafted weekly and quarterly delivery reports to assess the project's overall health and inform internal stakeholders of any risks and dependencies• Introduced two new tools for conversation design and UI to the Q BA community via the Business Analyst community huddle• Tested the product with the Quality assurance team before delivering it to the client to ensure all the business requirements mentioned in the SOW are satisfied• Remained a part of Google's extended workforce for 2 months to cater to a Banking Client• Created project plans with well-defined milestones & and timelines based on the Scope developed by the GTM team• Managing Agile cross-functional software teams to ensure smooth technical implementation while facilitating excellent project health and delivery• Key member of the internal project to deploy the company chatbot on the official website. Acted as the communication point between the delivery team and marketing team• Supported the org by contributing to SOWs and proposals for prospective clients Show less • Received formal training to work as a Business Analyst in the Delivery side, to deliver customer-facing solutions and execute projects as per the end-to-end delivery life cycle. • Summarized 70+ chat transcripts for Google PSO project, the quality of summaries eased the training of the bot by great levels as mentioned by engineers from Google.• Created a chatbot for the insurance domain using Dialogflow ES that helps answer customer queries.• Skills acquired: Tableau, SQL, Storytelling, Research, G-suite, Statistics, Problem Solving, Dialogflow ES Show less

  • Senior Business Analyst

    Apr 2024 - now

  • Business Analyst

    Nov 2021 - May 2024

  • Business Analyst Intern

    Jul 2021 - Nov 2021
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  Freelance (self employed)

  Apr 2022 - now

  Fashion model