Experience

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  Teleperformance (uber process)

  Aug 2022 - Mar 2023

  Program associate – technical support

  • Provided first-level IT support for internal applications used by Uber. • Handled user queries and technical issues efficiently through chat, email, and voice support. • Documented troubleshooting steps and resolutions in ticketing systems. • Collaborated with IT teams to escalate and resolve complex issues, ensuring minimum downtime.

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  Kdms pvt. ltd.

  Mar 2023 - now

  It support specialist

  • Delivered technical support for enterprise applications, troubleshooting both hardware and software issues. • Ensured compliance with SLA timelines, achieving 95% resolution within set parameters. • Conducted root cause analysis for recurring technical problems to recommend system improvements. • Provided user training on new applications and tools to optimize system usage.