Deep Enrich
Lakhwinder Singh
Program Associate – Technical Support
2000 followers
Pune, Maharashtra, India
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About me
Application Support Engineer
Education
CHANDIGARH UNIVERSITY
2018 - 2022Bachelor of Technology - BTech Computer Science
Experience
Teleperformance (Uber Process)
Aug 2022 - Mar 2023Program Associate – Technical Support• Provided first-level IT support for internal applications used by Uber. • Handled user queries and technical issues efficiently through chat, email, and voice support. • Documented troubleshooting steps and resolutions in ticketing systems. • Collaborated with IT teams to escalate and resolve complex issues, ensuring minimum downtime.
KDMS Pvt. Ltd.
Mar 2023 - nowIT Support Specialist• Delivered technical support for enterprise applications, troubleshooting both hardware and software issues. • Ensured compliance with SLA timelines, achieving 95% resolution within set parameters. • Conducted root cause analysis for recurring technical problems to recommend system improvements. • Provided user training on new applications and tools to optimize system usage.
Licenses & Certifications
AI for everyone
CourseraDec 2020Data Wrangling, Analysis and AB Testing with SQL
CourseraFeb 2022Crash Course on Python
CourseraJul 2021Introduction to Machine Learning
CourseraApr 2021Object Oriented Programming in Java
CourseraDec 2020Introduction to Big Data
CourseraSept 2020Programming for Everybody
CourseraApr 2020Python Data Structures
CourseraApr 2021Blockchain Basics
CourseraMay 2020Graphic design
CourseraOct 2020
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