Lakhwinder Singh

Lakhwinder Singh

Program Associate – Technical Support

Followers of Lakhwinder Singh2000 followers
location of Lakhwinder SinghPune, Maharashtra, India

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  • Timeline

  • About me

    Application Support Engineer

  • Education

    • CHANDIGARH UNIVERSITY

      2018 - 2022
      Bachelor of Technology - BTech Computer Science
  • Experience

    • Teleperformance (Uber Process)

      Aug 2022 - Mar 2023
      Program Associate – Technical Support

      • Provided first-level IT support for internal applications used by Uber. • Handled user queries and technical issues efficiently through chat, email, and voice support. • Documented troubleshooting steps and resolutions in ticketing systems. • Collaborated with IT teams to escalate and resolve complex issues, ensuring minimum downtime.

    • KDMS Pvt. Ltd.

      Mar 2023 - now
      IT Support Specialist

      • Delivered technical support for enterprise applications, troubleshooting both hardware and software issues. • Ensured compliance with SLA timelines, achieving 95% resolution within set parameters. • Conducted root cause analysis for recurring technical problems to recommend system improvements. • Provided user training on new applications and tools to optimize system usage.

  • Licenses & Certifications

    • AI for everyone

      Coursera
      Dec 2020
    • Data Wrangling, Analysis and AB Testing with SQL

      Coursera
      Feb 2022
    • Crash Course on Python

      Coursera
      Jul 2021
    • Introduction to Machine Learning

      Coursera
      Apr 2021
    • Object Oriented Programming in Java

      Coursera
      Dec 2020
    • Introduction to Big Data

      Coursera
      Sept 2020
    • Programming for Everybody

      Coursera
      Apr 2020
    • Python Data Structures

      Coursera
      Apr 2021
    • Blockchain Basics

      Coursera
      May 2020
    • Graphic design

      Coursera
      Oct 2020