Vanessa Vidal Villavicencio

Experience

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  Meliá Hotels International

  Jun 2017 - Sept 2018

  Recepcionista

  Functions:- Processing of guest arrivals and departures, including payments (check-in & check-out)- Control of the planning of daily, weekly and monthly bookings, managing availability and different rates in order to inform guests correctly- Offering services and attending to requests for information - Attending to transport services and assisting with other guest transport needs- Answering and monitoring incoming calls and emails - Offer upsellings & cross-sellings- Information management - Use of Sihot software + Microsoft office Show less

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  Hotel Tryp Palma Bellver

  Jul 2019 - Nov 2019

  Recepcionista

  Functions:- Processing of guest arrivals and departures, including payments (check-in & check-out)- Control of the planning of daily, weekly and monthly bookings, managing availability and different rates in order to inform guests correctly- Offering services and attending to requests for information - Attending to transport services and assisting with other guest transport needs- Answering and monitoring incoming calls and emails - Offer upsellings & cross-sellings- Information management - Use of Sihot software + Microsoft office Show less

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  VIA OUTLETS

  Jun 2021 - Dec 2021

  Receptionist

  Functions:- Continuous customer service- E-mail management- Social network management (Ig, Fb, TripAdvisor and Google)- Implementation of tax refunds to non-European tourists - Manage of incidents, complains and suggestions for improvement - Loan of of objects (baby strollers, wheelchairs & umbrellas)- Answering the switchboard - Offer, creation and manage of center cards such as gift cards, club cards & VIP Day Pass - Assistance to stores with any inconvenience - Communication center between departments and stores - Tracking of incoming customers in relation to weather- Tracking of incoming customers in relation to their origin Show less

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  Blau Hotels

  Apr 2022 - Nov 2022

  Front Desk Receptionist
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  H10 Hotels

  Nov 2022 - Apr 2023

  Marketing & campaign
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  Apartamentos Vistasol

  Apr 2023 - now

  Subdirectora