Experience

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  The pioneers center for computer and languages

  Jun 1995 - May 1998

  English & computer instructor

  Teach up-to-date courses in English Language and Computer programs (Office Applications).

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  Ihg hotels & resorts

  Jun 1998 - Nov 1999

  Room service order taker & reservations trainee

  •Reservations Trainee - Training for 03 months•Guest Service Agent & Telephone Operator – Training for 03 months•Room Service Order Taker & Telephone Operator

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  Starwood hotels & resorts worldwide, inc.

  Jan 2000 - May 2004

  Telephone operator & reservations trainee

  • Reservations Agent - Training for 06 months• Guest Service Agent - Training for 06 months• Telephone Operator

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  Hilton

  Jul 2004 - Dec 2007

  Reservation supervisor & in charge

  Handling reservations department, revenue aspects and distribution as well.

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  Ihg hotels & resorts

  Jan 2008 - Jun 2010

  Assistant reservations manager

  Handling the Revenue aspects and manage Reservation Department, reporting to General Manager and Director of Sales and Marketing. Promote my hotel to new channels and potential accounts. Up-sell all room types and other hotel facilities to our individual clients.

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  Steigenberger nile palace luxor

  Sept 2010 - Oct 2012

  Reservations manager

  I share strongly in improving our hotel occupancy figures and manage bookings keeping accurate records to ensure that all rooms are sold whenever possible. I do assist the General Manager / Resident Manager / Director of Sales & Marketing / Front Office Manager / Food & Beverage Director in relevant aspects of their duties with reports and advices out of the hotel occupancy and forecasting. Achieved 90% for Reservations Techniques & Test Calls from Mystery Shopper visit of 2010. Reactivated the Award World Program of SHG loyalty program to approach more revenue and stability for my property and for the Corporate Name of Steigenberger Hotels Group. Huge amounts are obtained to the Hotel Total Revenue via my intensive & innovative Up-selling Program that implemented in Dec 2010 and still running till this moment. Show less

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  Mövenpick hotels & resorts

  Nov 2012 - Feb 2017

  Hotel revenue manager

  Set Hotel Business Plan and Revenue targets. Facilitate the chances to achieve the set plans. Managing and supervising the Reservations Team, Revenue Management, E Distribution and Global Contracting. Supporting the Revenue management strategy of both (the Meeting&Events Area and the Food & Beverage Operation).Assist all Department Heads within the hotel in the accomplishment of their revenue objectives. Accomplish obligations and goals as outlined below: • Develop the Strategic Business Planning Process • Develop & Pilot the Hotel Revenue Strategy • Maintenance of Systems and Tools • Support and Impact the Revenue Team • Industry Intelligence and Data Management • Training & Development for Revenue and Reservations Team• Future Business Development and Planning Show less

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  Al rayyan tourism investment company (artic)

  Mar 2017 - now

  ** Revenue & Data Analysis for 41 Projects around the World (Hotels, Retail, Residential and Services).- 07 Countries / 04 Continents / Major Brands: Marriott Marquis, Delta, JW, W, ST Regis, HighGate, Deliopolis, Le Meridien, Element, Autograph, Curio Collection, Hyatt, Shangri-La, Four Seasons, Swiss Belinn, Radisson, Rotana, DoubleTree, Aleph, Hilton, Millennium, MCL and QBIC Cinema. - Qatar Projects:(Marriott Marquis City Center Hotel / Shangri-La Doha (Rebranded 2019 to be JW Marriott City Center / City Centre Rotana Doha / Swiss Belinn Doha Hotel AlSadd / Le Meridien City Center / Double Tree by Hilton Al Sadd / Aleph Residences, Curio Collection by Hilton / Ritz Carlton / Sheraton / Hyatt Centric Doha (rebranded into MEA Apartment / Element City Center / Element West Bay / Delta City Center / Al Samriya Autograph / MCL / Deliopolis / QBIC Cinema).-Worldwide Projects:(Four Seasons Hotel Cairo @ the First Residence / Nile Boat by FS (First Restaurant Boat in ME) / Hilton Alexandria Corniche / The Hilton Hurghada Plaza / Aleph Hurghada Residences / The Grand Hyatt Berlin / The Maritim Hotel Berlin (rebranded to JW) / Aleph Rome Hotel, Curio Collection by Hilton / Radisson Blu Aqua Hotel Chicago / The St. Regis BAL Harbour Resort Miami / The Manhattan at Times Square Hotel / The St. Regis Washington D.C. / W Miami Hotel / JW Marriott Residences New Cairo / Veli Alemdar Han (rebranded 2019 to JW Marriott Istanbul Bosphorus) / Dolapdere Titanic (Rebranded 2019 Sheraton Istanbul CC / Algiers Hotels and Residential / Hotel Villa San Carlo Milan / W London / Ritz Carlton Residences Cairo / JW Marriott Residences / Aleph Hurghada Residences).Total Hotel Keys - Operating = 7884 Keys.Total Hotel Keys - Under Development = 208 Keys.Total Residential Units = 1798 Keys Show less - Reported to 03 GMs: Regional, International and FB Operations. - Portfolio of 39 Global Hotels, Retail, Residential & Services (07 Countries in 04 Continents) [Major Brands: Marriott, Hyatt, Shangri-La, Four Seasons, Swiss Belinn, Radisson & Hilton]. - Major Hotels inside Qatar & Worldwide:1- Marriott Marquis City Center Hotel – (579 room).2- Shangri-La Doha Hotel (Rebranded 2019 to be JW Marriott City Center) – (314 room).3- City Centre Rotana Doha – (381 room).4- Swiss Belinn Doha Hotel AlSadd - (124 room).5- Le Meridien City Center (Opening Soon) - (353 room).6- Double Tree by Hilton Al Sadd - (139 room).7- Aleph Residences, Curio Collection by Hilton - (240 room).8- Hyatt Centric Doha - (320 room).9- Element by Westin (Opening Soon) - (283 room).10- MCL (Modern Centralized Laundry: Hotels & Others).11- Deliopolis Doha (Hotels Food Supplies).12- Four Seasons Hotel Cairo @ the First Residence - Egypt (262 room).13- Nile Boat by Four Seasons (First Restaurant Boat in ME) - Egypt.14- Hilton Alexandria Corniche – Egypt (158 room).15- The Hilton Hurghada Plaza – Egypt (495 Hotel + 35 Residentials).16- Aleph Hurghada Residences (Under Development) – Egypt (73 room).17- The Grand Hyatt Berlin – Germany (342 room).18- The Maritim Hotel Berlin – Germany (505 room).19- Aleph Rome Hotel, Curio Collection by Hilton – Italy (88 room).20- Radisson Blu Aqua Hotel Chicago – USA (334 room).21- The St. Regis BAL Harbour Resort Miami – USA (216 room).22- The Manhattan at Times Square Hotel – USA (685 room).23- The St. Regis Washington D.C. – USA (172 room).24- W Miami Hotel – USA (146 room).25- JW Marriott Residences New Cairo (Under Development) – Egypt (506 room).26- Veli Alemdar Han (rebranded 2019 to JW Marriott Istanbul Bosphorus) – Turkey (151 room).27- Dolapdere Titanic (Rebranded 2019 Sheraton Istanbul CC) – Turkey (246 room).28- to 31- Algiers Hotels 1 & 2 & 3 and Residential (Under Development) - Algeria (944 Rooms). Show less

  • Group Revenue & Data Analysis Supervisor (41 Property)

    Nov 2022 - now

  • Group Operations Revenue Analyst

    Mar 2017 - Oct 2022