Experience

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  Css corp

  Apr 2007 - Sept 2008

  Senior process engineer

  • Attend inbound calls from the customers. Cross Sell different products based on customer needs on the product, Online Entertainment Channel.• Mentor the junior staffs and provide them the on-the-job training and constantly motivated them to achieve the organizational objectives.• Responsible for both the service delivery and business development of the department as well as training, mentoring, management, development and motivation of the team.

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  Siemens technology india

  Oct 2008 - Feb 2010

  Officer

  • Worked for Gas Meter Services at London Area through ITES from Chennai Office.• Acted as a liaison between customers and the engineers to resolve meter issues.• Responsible and accountable for the efficient running and quality output of the department by rendering an excellent customer service that including Scheduling jobs to Engineers at Site, Brief them the problem and co-ordinate with the engineers on job completion status.• Instrumental in devising business plans and service forecasts for revenue generation and co-ordination with the clients in formulating SLA's. Show less

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  Tata consultancy services

  Sept 2010 - Nov 2015

  Senior process enabler

  • Worked in Banking Domain For Citibank in Documentation Team.• Delivered high level of service to clients by adhering to the KYC policies in validating the documents for New Account Opening and Credit Validations to the end Customers in Europe Region. • Maintained excellent team relationships by helping colleagues with complex customer issues, complaints.• Spearheaded key projects, which resulted in high customer satisfaction and increased business revenues.• Monitor Credit Scores and Credit Worthiness of the Customers and reporting it to the Management as part of the Account Opening Procedures.• Resolved customer issues quickly by liaising with the respective departments to ensure that their complaints get solved within the turn-around time (TAT) to give them a complete satisfaction of service.• Adhere to the service level agreements (SLA) and act deliberately pertaining to the mails from Relationship Managers and Financial Institution Group Staffs of my region Accounts by strictly adhering to the compliance of banking guidelines. Show less

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  Vertex customer management india pvt. ltd.(an altruist group company)

  Jun 2016 - Jan 2018

  Process lead

  • Develop and manage all aspects of Sales project and program engagement from planning, SLA, customer relationships, communications, resources, budget, change, risks and issues.• Establish practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.• Train the new joiners on company policies, Process Updates, Individual Goals & Responsibilities. • Handle escalation calls and emails received from branches Show less

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  Hdb financial services ltd.

  Jan 2018 - now

  Manager of sales

  • Managing Tele sales operation unit selling Unsecured Asset Products (Personal Loan) with a monthly turnover of 150 crore a month. • Define, plan, execute sales techniques to acquire new customers and to drive up-selling and constantly encouraging 50 members team to achieve 80 percent of target every month.• Build strong client relationships and manage client expectations with delivery excellence, Quality and timeliness as priority.• Monitoring and tracking project status including resource utilization, cost, risk, productivity, customer issues etc. as well as maintain the SLA• Create and implement marketing campaigns through direct touch points including Emails & Text to attract new Customers.• Track performance metrics including Sales Target, Document Validation, and Tele-verification Process.• Run data validations and Sales metrics report using Advanced Excel for the visibility to the Senior Management Show less