Experience

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  Axel springer kontakt

  Sept 2001 - Mar 2011

  Responsibilities: • leading of the sales and after-sales team (ca.15 people)• gaining sales goals• creating of new products and processes for Clients• pro-active project management of Clients such as Microsoft, Aviva, Signal Iduna, Hewlett Packard, Procter&Gamble, Wizz Air, Asseco Poland, Bertelsmann Media• planing and implementing the most complicated and sophisticated new projects for Clients from many different businesses (including international projects)• monitoring KPIs of the projects, their financial status (revenue)• active cooperation with production departments (mainly Contact Center) to organize, implement and conduct marketing projects and campaigns • active involvement in business transformation Show less

  • Sales and Customer Care Manager

    Sept 2005 - Mar 2011

  • Key Account Manager

    Sept 2001 - Aug 2005
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  Learning systems poland, the owner of empik school, part of em&f group

  Apr 2011 - Feb 2018

  Operations director, executive team member

  Responsibilities: • full P&L responsibility for Business Unit (empik school online), covering BTB and BTC customers• managing day-to-day operations of the online school, including teachers, telesales and customer care teams• defining new business development activities and managing SLAs with Key Accounts• managing external partners to achieve performance goals• managing an overall of 60 people team• establishing clear accountabilities and targets in the team, holding team members accountable for their performance commitments, differentiating and recognising strong performance• encouriging team to collaborate with other disciplines or parts of the organisation to achieve win-win outcomes• reporting directly to CEO CEE Show less

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  Tutlo.com

  May 2018 - Jan 2021

  • managing operations team (customer success, product, HR and administration, finance)• establishing and tracking operational goals, objectives and KPIs• managing the internal team of 40+ people as well as building an organization of 300+ tutors• driving business transformation through the accelerated adoption of new ways of working, automation and standardization to improve costs, efficiency and profitability• organizing and coordinating of information exchange processes and cooperation between key departments: product development, sales, marketing, customer success, process and data• collaborating with other members of the management team to help define operational responsibilities and agree on goals, outcomes and milestones• providing reporting and data insights on group performance• reporting directly to the owners Show less • building and developing sales and customer success teams from scratch• establishing the most efficient and effective processes to achieve the agreed outcome• organizing and management of operations • recruiting, training, managing and reporting performance metrics for teams• providing clear direction, setting up challenging goals, effective communication, two-way feedback, and building the commitment and engagement of the team• organization and coordination of information exchange processes and cooperation between key departments: product development, sales, marketing, customer success, implementation• reporting directly to the owners Show less

  • Operations Director, Executive Team Member

    Mar 2020 - Jan 2021

  • B2C Sales and Customer Success Manager

    May 2018 - Feb 2020
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  Genius

  Feb 2021 - now

  Owner of genius franchise
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  Edukatio

  Aug 2022 - now

  Co-founder of edukatio