
Timeline
About me
Customer Service Scientist & Certified John Maxwell Leadership Trainer, Teacher, Speaker & Coach
Education

The copperbelt university
2014 - 2017Master of business administration - mba service marketing
The copperbelt university
2005 - 2009Bachelor of business administration - bba finance and economics
Experience

Southcomp
Jan 2010 - Jun 2010Administration officer
Times of zambia
Jul 2010 - Dec 2010Marketing officer
Zamtel
Jan 2011 - Jun 2013Retail outlet team leader
Sept 2012 - Jun 2013Customer Service Consultant
Jan 2011 - Aug 2012

Rps development limited
Jul 2013 - Sept 20132. business development and operations manager
National pension scheme authority
Nov 2013 - Jun 2022Management Officer - Claims Inspectorate
Mar 2020 - Jun 2022Customer Services Officer - Central
Nov 2013 - Mar 2020

Asia african alliance zambia limited
Mar 2018 - Oct 2022Secretary board of directors.webp)
Chartered institute of customer management ( cicm)
Oct 2018 - Jul 2022Non Executive Board Member
Nov 2021 - Jul 2022Executive Management Committee Chairperson
Oct 2018 - Oct 2021

Njcbe consulting limited
Dec 2019 - nowManaging consultant
St. margaret's pre & primary school
Apr 2022 - Jul 2024Chairperson of the board
Sos children village zambia
Jan 2024 - nowBoard trustee
Licenses & Certifications

Certified customer service professional (ccsp)
Customer service institute of americaDec 2019
Volunteer Experience
National Treasurer
Issued by CBU-UCZ Associates Fellowship Natio on Apr 2015
Associated with Bruce Sikombe
Languages
- enEnglish
- beBemba
- nyNyanja
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