Experience

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  Haaga-helia university of applied sciences

  Jan 2011 - May 2011

  Event manager

  Events Manager for a 5 month long project within the aim of promoting the university and its partners at SKOLA 2011 Exhibition in Riga. Duties included; - Budget Control- Marketing the university- Organisation of Travel (Hotel, Transport)- Organisation of Employees (Timetables, Spare Time Activities)- Sponsor acquisition - Overseeing general group work- Controlling the booth at the exhibition

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  Travel channel international

  May 2012 - Aug 2012

  Junior researcher internship

  Undertaking majority of research for future travel documentary topics and locations, and providing extensive, accurate and in-depth information documents for editors, programme directors and documentarians. Additionally, managing all social media feeds, producing website content and fulfilling the role as lead contributor to the channel’s blog pages.

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  Ticketbis

  Jan 2013 - Apr 2015

  Overseeing all relations and sales activity across the South African, Australian and New Zealand markets.Handling new event creation and coordination; ensuring listings are live, supervising marketing output, budgeting, and liaising with venue management and brokers.Additional duties: establishing relationships with ticket distributors, venues and secondary marketing platforms with the intention of expanding brand awareness, and ensuring all sales are fulfilled. Role as principal intermediary across all English speaking platforms; arranging customer-distributor relationships, and organising and leading all B2C communication.Additional duties: building relationships with alternate brokers, managing broker inventory and listings, and monitoring listings and legitimacy to ensure delivery of tickets.

  • Operations Manager (AU/NZ/ZA)

    Mar 2014 - Apr 2015

  • Client Support Specialist

    Jan 2013 - Mar 2014
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  Foreign, commonwealth and development office

  Feb 2019 - Apr 2022

  Head of the inter-department organisation ensuring applicants (British citizens abroad) are provided with crucial emergency assistance and the highest standard consular support.Manager of the Consular Assistants team; tasked with performance monitoring and official reviews, line managing, task delegation, and assuring the team provide correct emergency assistance.Lead in first roll-out of the centralisation of emergency travel services in sub-saharan Africa, Europe south and Eurasia. Principal trainer of Consular Officers and Assistants in aforementioned regions during transition, and current regional lead.Additional daily duties: interviewing potential imposters, processing applicants from high risk nations, securing safeguarding of British children, and confirming legitimacy of all documentation for legal compliance. All duties involve regular liaison with different embassies, consulates and departments worldwide.During my time with the FCDO I have completed extensive Consular Vulnerability and Imposter Training. Furthermore, I have completed a certified Designated Safeguarding Officers course. Making me a soundboard for anyone worldwide within the FCDO who needs advice when dealing with children in a consular sense. Moreover, I was deployed for 9 days as part of the Rapid Deployment Team to provide consular assistant at airports for British citizens stranded due to the Thomas Cook administration crisis. Show less

  • Consular Officer (Emergency Travel Assistance)

    Apr 2019 - Apr 2022

  • Consular Assistant (Emergency Travel Assistance)

    Feb 2019 - Apr 2019
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  The ticket merchant

  May 2022 - Aug 2024

  Eu regional operations manager

  Head of the Event Management department for the UK & Central Europe region for the TTM website. Managing 6 Event Managers on a daily basis. This requires in-depth organisation and delegation, as well as being available to provide assistance for each of them. Furthermore, I am required to perform mid-year and end-of-year reviews.Overseeing and assuring that all website sales are fulfilled. This insures the companies reputation is positive and that all customers have a good experience with the site. For this to be successful I work closely with the sales and customer service departments.Management of website content via Magento (M2). I delegate the aforementioned tasks to our content team and oversee which events and artists will appear on the homepage, drop menus, etc.Monitoring Google Ad campaigns. I have a say in what campaigns the company chooses to launch. I set campaign budgets, as well as activate and deactivate the campaigns depending on website traffic.Extensive market research into events and artists with the music, comedy, and sporting industries Show less

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  Vivid seats

  Aug 2024 - now

  International supply manager

  As an International Supply Manager my role is to assist the International Expansion Team on their quest to obtain supply in the UK & EU ticket markets. Within this role I:Actively seek out new business opportunities and partnerships across the contenient.Maintain professional seller relationships whilst building relationships with new and potential business partners.