Experience

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  Weststar tv

  Jul 2008 - Apr 2011

  Customer service representative/ acting team leader

  • Attracts potential customer by answering product and service questions; suggesting information about other products and services• Open customer accounts by recording account information • Maintains customer records by updating account information• Resolves product of service problems by clarifying he costumer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction and adjustment; following to ensure the resolution• Maintains financial accounts by processing customer adjustments• Recommends potential products or services to management by collecting customer information and analysing customer needs• Prepares product or service reports by collecting and analysing customer information• Contributes to team effort by accomplishing related results as needed Show less

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  Tiffany & co.

  Dec 2011 - Mar 2012

  Key holder/ sales representative

  • Ensure that daily merchandising flexing process, daily replenishment process and store cleanliness standards are properly executed when opening or closing• Open and closes the store following proper procedure documented in the opening and closing checklist• Ensue that registers are properly opened and closed, doors are opened and locked and alarms are set correctly• Confirm that deposits slips, spreadsheets, envelops and deposit bag are correctly filled out and discrepancies are reconciled and cleared by accounting• Execute lead cashier responsibilities such as return, exchange and check approvals, issue of merchandise vouchers, others• Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner. Show less

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  Nci services ltd

  Sept 2013 - Feb 2015

  Senior customer service representative

  • Creating invoices for clients• Monitor cargo movement trough the tracking system and consolidations• Developing new clients• Opening new accounts• Scheduling deliveries for clients• Handling inventory of packages, shipments (Air or Ocean), export and import• Creating spreadsheet and entries for Cayman Islands Customs Department• Reconciliations at the end of the month for the consolidated packages and other extras charges• Collect payment by debit, credit, check or cash,• Liaising with internal and external clients• Other administrative duties but not limited Show less

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  Baraud

  Jun 2015 - Nov 2017

  Receptionist/administrative assistant

  • Answering telephone, screening and directing calls• Great visitors warmly and direct them to the right person.• Answer inquiries about company.• Keeping the reception area and filing room organized/clean.• Collecting, sorting and distributing mail and parcels.• Organizing a courier service for delivery or collection. • Ensure that documents have been collected and delivered as requested.• Ordering stationary and kitchen supplies as required.• Responsible for the Company’s translation services; taking customer details, payment and issuing invoices, receipts etc.• Reconcile the translation book monthly.• Coordinate office activities and other events.• Invoice clients for adverts. Show less

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  Kpmg in the cayman islands

  Nov 2017 - Apr 2023

  • Run Local and Global Conflict Checks• Process PSS and DDIQs • Launch Compliance Acknowledgments • Review and Approved Clara & Teams sites• Monitoring Helpdesk Tickets • Create and grant access to staff in iManage• Send monthly PHAC information • Onboard new clients (process SANs & CEACs)• Process Gift & Entertainment SoQm Control • Maintain the Quality Incident Risk Register & New Vendor Log• Review New Vendor/Third Party Maintenance requests• Update Client Relationship Management system (CRM) and guide and assist managers, directors and partners with completion of CRM screens Show less • Run sentinels• Update Client Relationship Management system (CRM) and guide and assist managers, directors and partners with completion of CRM screens• Roll forward CRM opportunities• Preparation and roll forward of Client CEACs & Engagement CEACs• Star Code Set up/roll forward/ Suspend • Update proprietary TrackIT system when tasks are complete on a timely basis• Filing and checking of FARs• Preparation of Board Packs • Arranging for close-out of e-Audit files to be retrieved from the audit teams/other offices within the required timeframes of KAM• Coordinate, prepare, edit and/or proofread documents such as correspondence, presentations and reports using various software• Scan, fax, copy, print, file and bind various documents for both client and internal use• Formatting and drafting of documents including report preparation, correspondence, engagement letters, audit opinions, representation letters and consent letters • Support for DDIQ/PSS requests• Assist with ad-hoc projects from the Operations Director• Assist the billing team with Invoice processing• Coordinate office activities and other events, coordinate catering for internal/external training as necessary• Book restaurants, hotel, flight, others. • Coordinate mail, DHL courier shipments• Book meeting rooms via online calendar or other virtual tools.• Liaising with vendor for team socials/ conferences/ trainings. Etc. • Renew different memberships • Arrange Purchase Orders • Assist the People and Change team (Create training certificates and send client evaluation course forms, Update tracking spreadsheet with monthly trainings, others)• Allocate partners/directors expense transactions in Expense Manager) • Search entities in CORIS/submit applications in CAP/ Reconcile monthly transactions Show less

  • Executive Assistant, Advisory • Risk Management

    Feb 2022 - Apr 2023

  • Citizenship Committee- Community Impact Member

    Sept 2019 - Apr 2023

  • Executive Assistant, Advisory

    Nov 2017 - Apr 2023
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  Cayman islands government

  Nov 2021 - Mar 2023

  Notary public
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  Cg smile

  Jan 2024 - Jan 2025

  Executive assistant

  Recruitment and Onboarding*Create and post job advertisements on various platforms and channels.*Review resumes and applications to shortlist candidates for interviews.*Schedule, coordinate and conduct interviews with candidates.*Prepare and send offer letters to selected candidates and manage the negotiation process.*Facilitate new employee onboarding, including orientation, training, and setting up necessary accounts and equipment.Dental Clinic *Appointment Scheduling.*Manage patient appointments, including booking, rescheduling, and cancellations.*Handle patient inquiries via phone, email, or in-person. Provide information about procedures, treatments, and office policies.*Greet patients, process check-ins and check-outs, and ensure accurate completion of necessary paperwork.*Record Keeping: Maintain and update patient records, including medical history, treatment plans, and billing information. Ensure records are accurate and confidential.*Billing and Payments: Process payments, handle billing inquiries, and assist with financial transactions. *Ensure accurate recording of charges and payments.*Cover the front desk if needed, including answering phones, handling correspondence, and performing general office tasks.*Enter and update patient information and treatment records in the practice management system.*Ensure adherence to health and safety regulations, as well as privacy laws (e.g., HIPAA in the U.S.) related to patient information.*Contact patients for follow-up appointments, reminders, and post-treatment care instructions.*Work closely with dental hygienists, dental assistants, and other staff to ensure seamless patient care and office operations.*Coordinate with external partners, such as dental laboratories and referral specialists, to facilitate patient care.*Provide personal assistance to the Lead dentist as needed, which may include managing his schedule, handling correspondence, or other tasks. Show less

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  Abitos accountants + advisors

  Jan 2025 - now

  Administrative assistant

  -Manage Calendar management-Word processing, scanning, filing, and faxing-Answering phones and directing visitors as needed-Scheduling and coordinating meetings and conferences-Allocate expense transactions-Compile reports-Obtaining supplies and others-Coordinate screening interviews and other HR duties-Onboarding new candidates-Filling Annual Renewals, Companies Liquidations, others-Coordinate office activities and other events, coordinate catering for internal/ external training as necessary-Working on special projects as needed Show less