Experience

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  Amazon

  Oct 2014 - Sept 2015

  Customer and seller support agent

  • Resolving product or service problems by clarifying the customer’s and sellers’ complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.• Contributes to team effort by accomplishing related results as needed• Delivering timely, accurate, and professional customer service to Amazon customers and sellers• Assisting customers and sellers in expediting orders and correcting post-sale problems• proactive problem solving and providing exceptional support to sellers and customers• Demonstrating effective, clear, and professional written and oral communication skills• Providing prompt and efficient service to Amazon Sellers and Customers including the appropriate escalation of their issues• Maintaining a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues• Demonstrating time-management skills and the ability to work independently while using departmental resources, policies and procedures.• Contributing to a positive team environment and proactively aids team members with difficult contacts as needed• Maintaining acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.• Actively seeking solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.• liaising with other departments s as required to resolve Seller's and Customers issues and questions• Making sure to apply soft skills in every aspect of the communication with Sellers and Customers• Mediating between the customer and the seller and vis versa, when needed Show less

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  Bürgerinnen forum europa

  Sept 2017 - Oct 2017

  Intern

  • Help with the preparation and with carrying out of events• Shooting of Videos and photography • Administrative helping• Newsletter writing

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  Fundraising verband austria

  Apr 2018 - Aug 2019

  Communication and eventmanagement internship

  Planning, implementing, and managing public relations• Planning and budgeting for PR events, programs, and initiatives• Helping in designing and reviewing a variety of promotional and marketing materials• Designing and reviewing the online content in media announcements and media kits• Monitoring corporate image frequently and ensure it follows company brand• Checking and managing content produced for website and social media channels• Measuring and provide reports on each PR campaign• Building long-term relationships with all relevant stakeholders• Producing content for various purposes• Developing and implementing crisis communications advice and media strategy, as needed• Managing pre-event planning• Making sure that the execution of the events follows the plan and with the set objectives• Coordinating with project managers and other stakeholders following project execution• Producing post-event evaluation to inform future events Show less

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  Model european union vienna

  Oct 2018 - May 2019

  Model european union vienna 2019 – organizing team-finance/ logistic/sponsoring

  Model European Union Vienna 2019 / ÖkoeventPosition: finance/ logistic/sponsoring - team member• Identifying and developing sponsor marketing / promotional opportunities through research, creative thinking, and industry-standard campaigns• Coordinating marketing campaign plans against the roadmap with partners and sponsors, ensuring that both internal and external stakeholders are aligned• Liaising between the organization and potential new sponsors and existing sponsors• Work with internal communications and internal stakeholders to ensure our own people are excited about sponsorship opportunities and understand the importance of sponsorship in the overall association strategy• Responsibility for logistical planning and execution• Securing the compliance of the ÖkoEvent rule of action Show less

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  Confero gmbh

  Aug 2020 - Mar 2022

  Projektassistent

  Event and Congress Management• liaising with clients to find out their exact event requirements and produce detailed proposals for events (including timelines, venues, suppliers, legal obligations, staffing and budgets)• Research venues, suppliers, and contractors, then negotiate prices and hire• managing and coordinating suppliers and all event logistics (for example, venue, catering, travel)• liaising with sales and marketing teams to publicise and promote the event• managing all pre-event planning, organising guest speakers and delegate packs• coordinating suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget• managing a team of staff, giving full briefings• organizing facilities for car parking, traffic control, security, first aid, hospitality, and the media• making sure that insurance, legal, health and safety obligations are followed• producing post-event evaluation to inform future events• researching opportunities for new clients and events• liaising with project lead and other project managers to maintain project schedule and efficacy• Assisting with procuring materials and other items necessary for completing project goals• Review project implementation and gather data on project execution• Coordinating with project managers and other stakeholders following project executionMain Projects:Peter Drucker ForumKundendienstverband ÖsterreichAkademie der Ärzte Show less

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  Emotic - training and consulting

  Sept 2020 - Dec 2022

  Project management coordinator
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  Deutsche gesellschaft für internationale zusammenarbeit gmbh

  Jan 2022 - now

  Junior project manager/advisor