Experience

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  Cavmont capital insurance corporation limited

  Sept 2007 - Aug 2009

  Assistant underwriter

  · Accepting and Processing New Business from Clients· Issuing Policy Endorsements· Renewal Generations· Quotation Handling· Weekly report preparation· Cancellation and reversal of Premium· Client/Broker visits· Cover confirmation· Holding cover for clients· Process claims and negotiate claim settlement· Process claim recoveries· Payment processing of claims· Claims reversing· Marketing Visits· And any other duties assigned or delegated by superiors Show less

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  Diamond general insurance limited

  Sept 2009 - Feb 2012

  · Manage and Grow the Micro Insurance platform for Diamond· Developing, implementing and maintaining a business plan for the branch· Focusing on achieving customer acquisition, retention and cross sales· Managing the daily activities of the branch· Enforcing the companies policies, principles, and procedures· Inspiring and motivating staff.· Identifying then addressing team training and development needs.· Coaching and developing staff to do more and better.· Providing excellent service to customers· Interpreting, analyzing and producing sales & financial data· Enhancing awareness of the company branch and brand.· Identifying and Implementing Business Development Strategies.· Management of Credit Risk· Preparing Monthly reports in terms of strategies to grow the business, debt collection and premium invoiced for the month· Building strategic alliances with key plays in the business market Show less

  • Branch Manager

    Apr 2011 - Feb 2012

  • ASSISTANT BUSINESS DEVELOPMENT OFFICER

    Sept 2009 - Mar 2011
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  Airtel zambia plc

  Mar 2012 - Jun 2013

  Key account manager

  Update customer data· Contacts and visits prospective customers to determine needs· Maintains sales records and prepares sales reports as required· Ensure 80% minimum Airtel product penetration with companies.· Ensure regular body visits to the customer including arranging to senior management interaction and courtesy calls· Alert clients to new or improved products/services· Management of subs Market Share within these Corporates through Corporate mining.· Ensure no churn of large accounts· Increase revenue by managing Usage and Retention activities with the large Corporates / organizations.· To effectively manage very large business accounts· Revenue growth of existing and new clients· Perform sales activities to new and current customers to achieve or exceed assigned revenue objectives· Performs sales activities for an assigned segment or product/service line to maximize sales revenues.· Performs sales presentations; ensures resources are available for effective demos· Manage the overall channel debt portfolio as per acceptable debt ratios Show less

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  Focus genral insurance

  Jul 2013 - Mar 2016

  Business development manager

  • Had to ensure that New Business was brought into the Branch in order to grow the business by creating a niche market by working with MSME's.• Develop a coherent and multifaceted business development strategy that is able to deliver corporate objectives for underwritten premium value and market penetration • Price the launching of new and re-branded products as well as the communication of such products • Maintains sales records and prepares sales reports for the sales executives, Sales Officer and the Branch Administrator• Maintaining all the Branch Operations and ensuring that all activities are running in line with the set targets for the Branch • Develop and Manage close relationships with suppliers, intermediaries, decision makers and direct clients • Alert clients to new or improved products/services • Conduct on-going Market Analysis on Products, quality of service and competitor analysis and assist the technical team to strategize accordingly. Show less

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  Innovate general insurance

  Apr 2016 - Jul 2019

  I am responsible for the commercial strategy and development of the organization. My role involves activities relating to marketing, sales, service offering and customer service to drive business growth and client acquisition. My role combines technical knowledge of the business model and organization with strong Operational and business development skills. I take ownership of the customer and the customer interface with service offering, making sure that all functions of the organization are aligned to meet its strategic commercial objectives. Show less • Design or contribute to marketing programs • Develop training for new staff Set long and short term sales strategies for an assigned town/Branch• Oversee the sales activities of the organization’s products/services in a particular town/Branch• Source for dealers and distributors• Participate in the interview and recruit process of employees • Review objectives of all external sales personnel • Guide employees to ensure effectiveness of cross selling activities • Design cross selling campaigns and programs • Establish and maintain channels between resellers and product developers • Serve as a coach to team staff and other employees in the company• Manage and direct sales force for the achievement of sales goals within assigned town/Branch of the region • Design sales programs for assigned team members • Develop and review both short and long term sales strategies • Evaluate appropriate new sales techniques and ensure its implementation in order to increase sales volume of the region • Make recommendations on product enhancements for improved sales potential • Design or contribute to marketing programs• Ensure district sales volume is at its possible Show less • Design or contribute to marketing programs • Develop training for new staff Set long and short term sales strategies for an assigned town/Branch• Oversee the sales activities of the organization’s products/services in a particular town/Branch• Source for dealers and distributors• Participate in the interview and recruit process of employees • Review objectives of all external sales personnel • Guide employees to ensure effectiveness of cross selling activities • Design cross selling campaigns and programs • Establish and maintain channels between resellers and product developers • Serve as a coach to team staff and other employees in the company• Manage and direct sales force for the achievement of sales goals within assigned town/Branch of the region • Design sales programs for assigned team members • Develop and review both short and long term sales strategies • Evaluate appropriate new sales techniques and ensure its implementation in order to increase sales volume of the region • Make recommendations on product enhancements for improved sales potential • Design or contribute to marketing programs• Ensure Regional sales volume is at its at most high Show less

  • Chief Operating Officer

    Oct 2017 - Jul 2019

  • Regional Manager- South

    Aug 2016 - Sept 2017

  • Regional Manager- Copperbelt

    Apr 2016 - Jul 2016
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  Afri-connect

  Aug 2019 - Dec 2019

  Enterprise account manager

  This role required me to report directly to the Executive Head- Sales. My major role in this position was that of a Business Development consultant to various clients (SME and Corporates)in regards to Internet Service Provision and Connectivity Solutions.

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  Innovate life assurance (z) limited

  Jan 2020 - Oct 2021

  Chief executive officer

  I was responsible for providing the overall leadership for the business and serves as the principal for the overall strategy, business development and provide direction on all the aspects of the business in order to grow the business and realize the strategic objectives of the company. • I was responsible for the performance of the business, its short term, medium term and long term strategies and ensure the continued growth and profitability. •all the aspects of interface with the Stake holders and Clients to the business. i.e. engaging and managing the internal key stakeholders of the Business who are the Share Holders and the Board. I was also responsible for building external relationships with key stakeholders of the Business who are the Regulator (PIA), the Reinsurers, the Actuaries, the Brokers, and other relevant organs such as; Insurers Association of Zambia (IAZ), Insurers Brokers Association of Zambia (IBAZ) and the Insurance Institute of Zambia (IIZ). • I was responsible for ensuring that the company is compliant with all the statutory, Tax and Regulatory laws and requirements in the country. • I was responsible for the operational efficiency of the company, over all efficient process management, creating an organisational culture that maximizes productivity and the optimal utilization of the company resources. • I was responsible for the People Management; i.e. build and develop the Business Development team, the Underwriting and Operations team and the Finance team. Identifying talent and manage the teams according to the agreed KPI's, grow their technical skills and provide immediate guidance for their departmental goals and objectives. •I was responsible for coming up with strategic programs in order to drive the Business as per the strategy and budgets and rally staff to realise the same goals in order to grow the company balance sheet. Show less

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  Savenda general insurance

  Jan 2022 - now

  Underwriting and business development manager

  • Develop a growth strategy focused both on financial gain and customer satisfaction• Conduct research to identify new markets and customer needs• Arrange business meetings with prospective clients• Promote the company’s products/services addressing or predicting clients’ objectives• Prepare sales contracts ensuring adherence to law-established rules and guidelines• Keep records of sales, revenue, invoices etc.• Provide trustworthy feedback and after-sales support• Build long-term relationships with new and existing customers• Develop entry level staff into valuable salespeople • Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments.• Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration.• Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies.• Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies, complete with formal proposals and recommendations on tactics Show less