Experience

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  Direct line group

  Dec 2006 - Nov 2011

  Claims subrogation handler / fraud investigator

  - Handling Claims from FNOL to Completion.- 3 step subrogation process.- Issue of notice to the third party.- Instruction to solicitors to commence court proceedings. - Ownership of complaints and seeking resolution.- Detection of fraudulent activity and discrepancies.- Conversational Management.- Claims validation.- Use of MOJ portal.

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  Lark (group) limited

  Aug 2012 - Oct 2014

  Commercial claims handler

  - Dealing with Motor Fleet, Property, Commercial combined, Goods in transit and liability claims.- Negotiating reserves.- Dispute quantum with insurers when required.- Client visits- Handling pre-renewal claims reviews and experiences.- Ownership of complaints and seeking resolution.- A dedicated handler to some our high net worth clients.

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  Lv=

  Oct 2014 - Mar 2020

  Technical commercial claims consultant / deputy team leader

  - TL Duties: Work delegation, team Figures, audits, applying feedback, Arranging phone cover, return to works, annual leave authorisation, leading meetings and Training.- Heavily involved in project work for the wellbeing/morale of the department; including events planning, devising incentives, creating and delivering presentations.- Involved in a GDPR project, Compiling, information and testing data.- Dealing with Commercial Property, Goods in transit, Residential, Retail, Pub, Office & Surgery claims with a handling authority of 75K and higher value on a referral basis.- Working closely with our underwriters re: information that can affect the decision to accept the policy or alter terms, schedules, statement of facts, endorsements, underinsurance, voidance cases, misrepresentation and non-disclosure of material facts. - Risk Management.- Handling of subsidence cases.- Calculating business interruption claims. - Working alongside loss adjusters in complex claims and joining them on visits.- Detection of fraudulent activity, discrepancies and recoveries.- A dedicated handler to some of our bespoke brokers and providing claims reports on a regular basis. Show less

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  Sedgwick

  Apr 2020 - now

  - Working on behalf of Insurers managing a claims portfolio of various clients from FNOL through to settlement.- A dedicated handler to our bespoke brokers and providing claims reports for monthly submission.- Following a full claims assessment and completing interim, preliminary and final reports detailing my findings and recommendations to the insurers.- Detecting claims in which there is no policy cover and taking the correct repudiation process.- Making accurate claims decisions whilst treating all claims on their individual merits.- Maintaining a good working relationship with our clients and holding monthly meetings to reduce claims life cycles and discuss current positions.- Working closely with our broker relationship managers to ensure we adhere to the correct claims processes and stay alert to new amendments.- Working alongside our loss adjusters to ensure claims are updated in a timely manner.- Liaising with brokers, insurers, contractors, third parties and solicitors to ensure a smooth customer journey.- Detection of fraudulent activity, discrepancies and recovery referrals.- Delivery of training to new starters. Show less

  • Client Relationship Manager

    Oct 2024 - now

  • Client Delivery Lead

    Jan 2023 - Oct 2024

  • Client Relationship Manager - Real Estate

    Feb 2021 - Jan 2023

  • Commercial Real Estate Claims Consultant

    Apr 2020 - Feb 2021