Experience

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  Ibm

  Sept 2013 - Dec 2014

  Customer care executive

  Former Customer Services Executive at IBM for Amazon.com, adept at resolving client issues and ensuring retention through various channels. Demonstrated strong problem-solving skills for prompt dispute resolution. Proficient in tracking product deliveries via UPS, DHL, ensuring on-time arrivals. Analyzing customer needs based on previous orders and chats, successfully upselling new products, and building lasting relationships. #CustomerService #ProblemSolver #ClientRetention #ProductDelivery #RelationshipBuilding Show less

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  American express

  Mar 2015 - Feb 2017

  Master customer care professional

  Specialized in accurate analysis of fraud claims, making informed decisions through systematic analysis. Proactively identify fraud trends and drive continuous process improvements, exceeding performance guidelines. Committed to delivering world-class customer service to card members, merchants, and internal customers. Consistently meet and surpass metrics on transactional quality, compliance, and productivity. Strive to balance customer interests with those of American Express. Additionally, responsible for maintaining and fulfilling requests for UK corporate Amex accounts. #FraudAnalysis #CustomerService #ProcessImprovement #Compliance #CorporateAccounts Show less

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  Alight solutions

  Jan 2018 - Aug 2018

  Business operations associate

  Dedicated to the meticulous handling of medical insurance claims for US customers. Analyzing claims in alignment with policy documentation, making informed decisions, and crafting approval or denial letters. Proactively conducting meetings with seniors to discuss new documentations via clients, documenting discussions in Minutes of Meetings (MOM). Committed to maintaining and sharing daily productivity reports with the manager. #MedicalInsurance #ClaimsProcessing #DecisionMaking #ProductivityManagement Show less

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  British council

  Jan 2019 - Oct 2019

  Senior executive exams operations

  Dedicated to ensuring the seamless administration of IELTS exams across India. Proactively manage pre-exam logistics, guaranteeing timely delivery of accurate question papers and answer sheets to all examination centers. Conduct thorough post-exam checks to ensure the return of correct answer sheets, aligning with the initial data. Personalized delivery of question papers when necessary. Committed to maintaining meticulous daily productivity reports for the team. #IELTSAdministration #LogisticsManagement #QualityControl #TeamProductivity Show less

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  Dangal games

  Oct 2019 - now

  Senior operations manager

  Passionate about poker industry leadership! Accomplished in building profitable customer relationships, excelling in social media strategy for poker promotions, and conducting optimized competitor analyses. Adept at managing high-performing teams, ensuring efficiency and effectiveness. Proven success in organizing and promoting online poker tournaments, boosting participant numbers. Expert in tournament logistics, structure design, and problem-solving. Specialized in chargeback investigations and transaction data analysis. Ready to drive growth in the poker segment with innovative strategies. #PokerIndustry #CustomerRelations #TeamManagement #GrowthStrategist Show less