Experience

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  Murphy business & financial corporation

  Jul 2008 - Dec 2009

  Tele marketing executive for new clients

  *Developed and launched a new Tele-Leads department for an established mortgage brokerage firm. Worked closely with mortgage brokers to timely, effectively, and aggressively pursue and achieve sales goals within an assigned deadline.*Organized and produced the employee handbook, directing new employees on product knowledge base and sales goals.*Formulated a system to define what a qualified lead consists of, assessing needs and recommended options available in the current market.*Implemented a training class, trained new employees to further develop knowledge base of products and client needs. Show less

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  Safety harbor resort & spa

  Feb 2010 - Nov 2010

  Front desk associate

  *Responsible for retrieving and evaluating information, generating a daily statistical analysis spreadsheet report. *Organized and executed nightly close out paperwork, conducting nightly bank deposits.*Handled inbound calls to provide information regarding reservations for resort as well as to explain a variety of available packages to guests. *Knowledgeable with using PBX system, directed calls to multiple extensions corresponding to specific requests.*Served on special task force charged with turning around guest dissatisfaction. Trained front desk associates, and contributed to significant improvements in guest satisfaction and sales, consistently delivering front-end results. Show less

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  Easyliving, inc.

  Nov 2011 - Mar 2016

  Assisted Executive Director with the creation of this position as it did not exist in company at the time of my promotion. *Established position description, responsibilities and duties. *Was responsible for advertising, recruiting, interviewing and orienting potential applicants and new hires. *Maintained and stretched to maximize Advertising budget of $6000 per calendar year. *Held and taught 1 orientation class per week, hiring between 5 - 6 caregivers at each orientation. *Worked closely with Executive Director of Operations to meet and exceed position set goals. Accomplishments within this position:• Created and maintained a complete online and digital recruitment process from hiring to filing systems, HHA Competency Testing, and system maintenance. Year to date 1,258 applicants have taken the Online HHA Competency Test and 278 electronic online New Hire Caregiver Files have been created and maintained with detailed accuracy. • Out of approximately 1,258 test HHA Competency Online takers, I have scheduled approximately 332 interviews and hired approximately 167 new caregivers from 3/1/2014 - 12/28/2015• Went from a 4% compliance on TB Screens for 2 Step TB Requirement to a 97% Compliance!• Reduced turnover rate approximately 50% compared to last year.• Increased retention rate approximately 70% compared to last year.• Increased New Hires by approximately 100% compared to last year.• Taken on additional HR Roles and Responsibilities as Executive Director was out on Maternity Leave.• Created and maintained tracking tools via HR Metrics Card, to follow Retention/ Turnover and to be able to analyze the data and make better hiring and retention decisions.• Increased the number of Average Active Caregivers from 91 last year to 128, equivalent to a 30% Increase!• Created an HR Budget and Strategy guide for EasyLiving Inc. for the year of 2016 with a detailed plan, execution and budget to continue the growth of the company for next year. Show less Created position as it did not exist in company at the time of my promotion. *Established position description, responsibilities and duties. *Was responsible for advertising, recruiting, interviewing and orienting potential applicants and new hires. *Made and received applicant calls to conduct phone interviews, and verify credentials prior to setting in office interviews. *Conducted in office interviews, setup new hires into company systems including caregiver module and all company provided benefits. *Held and taught 1 orientation class per week, hiring between 3-5 caregivers at each orientation. *Went out to surrounding technical schools and gave company presentations with on the spot interviewing. *Made and maintained multiple work contacts in trade and technical schools, creating a funnel of newly graduated potential applicants. *Created and maintained their employee folders and files*Worked closely with Director of Operations to meet and exceed position set goals. Accomplishments within this position:• Created increased mobile use and presence of company, by making the desktop website mobile friendly. • Increased office efficiency by 75%. • Increased number of applicants by 40%.*Decreased total time for application and test by 50%. • Maintained an updated online version of the Competency test with an auto grader, streamlining the testing process and freeing up in-office time to focus on other matters and projects even further.• Created and maintained an HR Recruitment metric to analyze: Total Applicants, test takers, passes, fails, cost per applicant, cost per recruitment avenue and yield, retention and turnover, monthly and yearly. • Reviewed and an updated all ACHA Show less Created position as it did not exist in company at the time of my promotion. *Established position description, responsibilities and duties. *Was responsible for greeting and hosting all guests who would enter the office. *Maintained office equipment, products and orders. *Took incoming calls and direct them to the appropriate personal. *Manually graded applicants competency test and collected credentials and applications. *Prequalified and then setup interviews with Director of Operations. *Conducted orientations and trainings for new hires, and put together new hire training material and packets. *Created and maintained their employee folders. *On the client end was processing and managing payments received via checks, and maintained the check log for up to date accuracy. Accomplishments within this position:• Created and maintained an online version of the Competency test with an auto grader, streamlining the testing process and freeing up in-office time to focus on other matters and projects.• Created and maintained an online version of our application process, making it quicker, easier and more convenient, for potential applicants to apply. • Created and maintained an office metric to see trends in applicants throughout the year. This included data such as where the applicant was applying from, time of day, year, and from what advertising route. That later showed us what where our peek hiring months and best quality hires where coming from. Show less

  • Director of Human Resources

    Jan 2016 - Mar 2016

  • HR Manager

    Mar 2014 - Jan 2016

  • HR Recruiter

    Nov 2012 - Mar 2014

  • Office Manager

    Feb 2012 - Nov 2012

  • Certified Nursing Assistant

    Nov 2011 - Feb 2012
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  Metro wellness and community centers

  Mar 2016 - Nov 2016

  Hr/ payroll specialist

  Primarily responsible for all HR Administrative tasks from payroll to allocations and everything in between. *All HR Administrative functions including applicant prescreening. *Responsible for time sheets and major company HR Administrative changes.*Change and adjust ongoing grant allocations for payroll.*Distribute and maintain all company benefits. *Reconcile all benefit payments and employee incentives.*Responsible for Maintenance of employees files and credentials.*Make and received applicant calls to conduct phone interviews, and verify credentials pre in office interview. *Setup new hires into company systems including Employee module and all company provided benefits. *Hold weekly and or as needed new employee orientations. *Worked closely with Chief Financial Officer to meet and exceed position set goals. Accomplishments within this position:• To be added as they are achieved. Show less

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  Smile design dentistry

  Nov 2016 - now

  Office manager

  Ensure the efficient running of the dental office in accordance with established procedures and protocols*Respond efficiently to patient and doctor needs and inquiries*Ensure the delivery of quality dental care to patients*Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards*Manage patient scheduling and direct patient traffic flow*Present treatment plans to patientsorganize and present financial arrangements to patients*Arrange payment schedules with patients*Oversee the processing of dental claims*Coordinate with dental insurance companies to ensure claims are paid*Manage specialist referral process*Recruit and select office staff to meet operational requirements*Train, develop and performance manage staff to meet performance standards*Determine staff schedules and ensure operational standards are met*Manage employee relations and make certain staff have the necessary resources and support*Monitor and maintain the office budgetorganize and oversee supply purchases, equipment upgrades and operations expenses*Complete administrative functions including bank deposits, revenue posting, staff payroll and invoice processing*Oversee collections and accounts receivable*Write business correspondence and reports*Run and analyze management reportssupport marketing and promotion initiatives*Maintain patient data according to regulations and company policiesensure that records are stored securely and in compliance with privacy and security regulations*Take responsibility for the appearance and functionality of the officemaintain facilities and equipment in accordance with hygiene and safety regulations including OSHA Show less