Experience

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  Dynamisers solutions

  Jul 2022 - Aug 2022

  Training coordinator

  •Worked as a Team Leader for two teams, the Content Writing Team, and all of theTeam Leaders.•Conducted a new employee orientation program•Conducted group participation activities to build self-esteem, enhance motivation,and improve communication skill,

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  Natwest group

  Aug 2022 - now

  •Specializing in maintaining and enhancing the quality of operations with a focus on compliance in FATCA and CRS.•Responsibilities include performing meticulous quality checks to ensure cases meet strict regulatory standards, creating and refining Standard Operating Procedures (SOPs) to improve efficiency and consistency across processes, and overseeing quality control within the Avaloq platform to ensure accurate data management and compliance.•Additionally, responsible for designing and implementing internal controls to mitigate risks and uphold a commitment to regulatory compliance.•Dedicated to ensuring that processes not only meet but exceed industry standards, fostering a culture of excellence and precision. Show less •Worked in ATE Wealth Process (Avaloq) where I deal with high net-worth clients.•Reviewed processes that could be automated or enhanced to improve thecustomer and business experience.•Review processing errors and customer complaints to identify trends and trainingneeds•As part of the process training, I train recently hired employees on the CRS,FATCA, legislation and process.•Authorise and investigate all processes to be defined as per key process indicatorsand service level agreements.. Show less •Identifying the potential tax residents for Foreign Account Tax Compliance Act(FATCA) and Common Reporting Standards (CRS) for all the personal and non-personal customers.•Efficiently worked in different process steps in liaise with FATCA and CRSLegislations.•Handled queries within the team and ensured that processing is in compliancewith agreed Turnaround Time (TAT) and Service Level Agreement (SLA).•Actively captured and consolidated daily processing reports and data as requiredaccording to recognized practices. Show less

  • Process Lead

    Aug 2024 - now

  • Senior Operations Analyst

    Apr 2023 - Aug 2024

  • Operations Analyst

    Aug 2022 - Apr 2023