Experience

• 

  Tata consultancy services

  Sept 2007 - Nov 2008

  Assistant system engineer

  Tata Consultancy Services Ltd. – Mumbai – 15 Months • Worked on Support Project for the applications based on java, J2EE technology for US based client.• Worked on incidents, problems & Service request tickets raised by application users using ticket management tool.

• 

  Yes bank

  May 2011 - Jul 2011

  Designing an ecosystem for the customer acquisition

  Designing an ecosystem for the customer acquisition through consumer insights.

• 

  Hcl technologies

  May 2012 - now

  Current Assignment • As a Lead Business Analyst help development team to understand user stories and enhancement required for the application • Act as a bridge between business and technical staff • Functional lead to the team size of 16-20 resources and keep track of deliverables to client on team's behalf• Since application is for bank's advisors to serve majorly German customer base, liase with business to understand current enhancements and track the progress using tools like JIRA, KANBAN board and Scrum board.• Application also interacts with other banking applications like online banking, ordering system, direct trades system, tax engine and so on. My role requires understanding these applications to ensure that these systems work in sync.Previous assignment• Lead automation drives for Recon application to achieve FTE optimization• Use KANBAN methodology along with agile principles to automate the daily tasks and to optimize the processes as much as possible• As a product owner finalize ideas using INVEST criteria and track WIP using KANBAN board• Attend Daily stand-up to determine the next idea to be pulled, remain responsible for Demo and perform Retrospective to identify scope of improvement for team• Evaluate and resolve the problems related to team members’ performance and improve staff utilization• Evaluate, assess and report overall effectiveness and quality of deliverable• Communicate any changes to the project that affects the quality or scope of deliverable with project manager• Ensure resources’ availability to the project/program, as originally promised Show less • Manage 2 teams of 3-8 resources by training, cross skilling, delegating and monitoring their activities.• Recommend specific individuals for the team, and lead resource negotiates with the project manager • Provide subject matter expertise• Create value for the project in terms of process optimization and lead team in achieving it• Remain responsible for other activities within the functional areas such as vendor governance, monthly reporting to track the deliverables, developments and performance agreed with the engagement Show less • Performed Reconciliation of Cash and Depot (securities) accounts and share daily Report with Business.• Daily activities pertaining to Business Support• Analysis of breaks, determination of source of mismatch and resolution• Communicating with SWIFT management team, Message broker team and third-party banks to gain insights on reconciliation issues• Responding to RMs, Asset Managers for trade / report related queries• Documentation – booking instructions, Knowledge articles, recon processing rules, etc.• Weekly and Monthly status call with client• Root Cause analysis and raising problem tickets (JIRA) Show less • Perform the techno-functional role for automation of Service Performance Report for Application Support and Maintenance CoE. (Tool - MS Access).• Gather requirements from various engagements to understand pain points, collect data points, and determine scope of automation• Determine functional requirements, assumptions, constraints and acceptance criteria• Write & maintain documents like Project Plan, BRD, HLD, LLD, User Manual, Requirement Tracker, Issues Tracker and Status Report. (Tools - MS Word, MS Excel, MS Project)• Work with testing team for identifying test case scenarios• Prepared the functional / product landscape for the Investment Bank’s Recon applications to identify redundant applications and to achieve cost optimization. (Tool- MS Visio). Show less

  • Associate Business Manager

    Oct 2020 - now

  • Functional Lead

    Jan 2018 - Sept 2020

  • Senior Business Analyst

    Nov 2015 - Dec 2017

  • Business Analyst

    Jul 2013 - Oct 2015

  • Senior Management Trainee

    May 2012 - Jun 2013