Denis Petrov

Experience

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  Gadget Service

  Mar 2004 - Dec 2012

  Repair Engineer

  Consumer electronics (wide range of devices) diagnostic and repair on all complexity levels.

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  RadioTel

  Mar 2012 - Jan 2013

  Engineer of Telecommunications

  Radiocommunication equipment repair and maintenance at Pulkovo airport (analog & DMR radio stations).

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  General Satellite corporation

  Jan 2013 - Jan 2014

  Technical specialist

  -Technical support for digital TV broadcasting projects around the world (Europe, Asia, Africa).-Holding negotiations with foreign partners: suppliers of electronic and broadcasting equipment (Set-Top-Boxes, head-end equipment etc); electronic components (IC vendors); telecommunication services providers: satellite services providers, SW providers etc- Coordination of projects phases, problems solving.-Preparing of Requests for proposals (RFP) for digital TV services providers Show less

• 

  TPV CIS

  Mar 2014 - now

  - Field quality control for Philips TV/Audio/Video/GSM in Russia and CIS countries- Service network KPIs management - Management of a technical unit (6 engineers). Technical support for the ASC (authorized service centers) for company’s own Brand (TPV is a licensee of Philips brand) as well several consumer electronics brands- Interaction with the Headquarter and Vendors on technical and financial issues (weekly teleconference calls, reports)- Making reports on the current situation "in the fields", products quality control (Field Quality).- Interaction with Quality and Manufactirung departments of the company- Optimization of repair procedures and instructions for ASC (reducing the average cost of repair and repeat repair rate, increasing the speed of repair etc)- Interaction and control of Spare Parts repair centers (main boards, LCD panels) Show less -Processing requests from ASC (authorized service centers) on the company’s Web portal. Analysis and finding solution for technical issues.- Work with test samples of products (testing and reproduction of claimed defects, logs capturing and analysis)- Participation in SW debugging- Escalation of problems to R&D, production, quality departments- The study of mass defects "in the fields." Searching for solution- Remote technical training for ASC employees (webinars, online testing).- Participated in training at the HQ (Belgium, Poland)- Interaction with TV operators (Tricolor, NTV+ etc)- Work with BOM (Bill of materials)- Setting the parameters of the portal and work with the database of spare parts in ERP systems (1C and SAP) Show less

  • Technical Support Manager

    Jun 2017 - now

  • Technical Support Engineer

    Mar 2014 - Jun 2017