Experience

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  Metropolis healthcare

  Nov 2019 - Feb 2021

  Customer care associate

  Answering phone calls and responding to emails from patients and healthcare providersSupplying information and help to patients about their test queries.Addressing and resolving patient complaints and concerns in a professional and empatheticmanner.Typing a report of Dr. handwriting into the system.Additional learn the Philips digital pathology of the slide scanning machine.

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  Centre for oncopathology

  Feb 2022 - now

  Executive

  Answering phone calls and responding to emails from patients and healthcare providers.Making an Excel report and creating a power bi dashboard sending it to the management.Ensuring the accuracy and completeness of transcribed reports.Editing and reviewing transcribed reports for accuracy.Maintaining confidentiality and security of patient information.Using software and equipment to complete transcription tasks.Communicating effectively with healthcare professionals to clarify dictation and transcriptionrequests. Show less

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  Ai variant

  Nov 2023 - now

  Data analyst

  Data Preparation:Efficiently imported and cleaned data from various sources, ensuring accuracy and consistency.Handled missing values and inconsistencies using appropriate techniques.Created calculated fields and measures to enhance data analysis and visualization.Formatted data for optimal usability in both analysis and visualization tools.Data Analysis and Visualization:Conducted in-depth explorations of employee demographics, distribution, and performance trends.Analyzed attrition rates and identified key factors influencing employee turnover.Assessed employee engagement and satisfaction levels to identify areas for improvement.Evaluated recruitment and hiring processes to optimize efficiency.Identified skills gaps and training needs to enhance workforce development.Used Power BI and Tableau to create insightful visualizations of key metrics and trends.Dashboard Development:Designed interactive dashboards in Power BI and Tableau to facilitate data exploration and decision-making.Prioritized intuitive navigation and filtering capabilities for user-friendly interaction.Incorporated storytelling elements to effectively communicate insights and data-driven recommendations. Show less

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  Tech mahindra

  Nov 2023 - now

  Customer care associate

  Processed and responded to client inquiries, requests, and complaints within established timeframes, ensuring accurate and timely resolution.Analyzed and interpreted data with a detail-oriented approach, identifying trends and potential issues for proactive problem-solving.Demonstrated agility in learning and adapting to cross-domain processes, embracing new technologies and procedures rapidly.