Experience

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  Standard insurance company

  Jan 2008 - Jan 2016

  Director, benefits quality

  • Designed and created the department, servicing LTD, STD, Life and Call Center stakeholders.• Coordinated employee benefits department as functional auditor for multiple claims processes.• Launched a comprehensive case management system, streamlining claims processing.• Identified process improvement initiatives, increasing business operations, and maintaining the department’s annual budget.

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  Aetna, a cvs health company

  Apr 2016 - Dec 2018

  Senior director, group benefits (aquired by the hartford 1-1-2018)

  • Managed disability and absence claim service center, ensuring compliance with state and federal regulations, providing excellent customer service, and spearheading tactical risk management processes.• Implemented process improvement and outsourcing initiatives, achieving a $2M annual decrease in claims administration costs.• Streamlined hiring processes, decreasing average team vacancies by three weeks.

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  The hartford

  Jan 2018 - Nov 2024

  (Laid off due to cost savings initiatives) • Lead a team of optimization consultants to conduct who conductend-to-end process assessments and redesigns. • Developed and executed strategic roadmaps to correct emerging trends and support business strategies.Comprehend and assist in formulating key business strategies and successKPIs, recommending process and technology solutions that meet majorbusiness objectives and drive desirable outcomes.• Work closely with Claims leadership to prioritize process improvement opportunities, managing the flow of deliverables through the AGILE framework to provide incremental value with defined success metrics.• Engage and influence stakeholders and business partners to identify process and technology enhancement opportunities, guiding prioritization discussions and ensuring alignment with LOB strategy.• Oversee the design and implementation of process improvements using recognized methodologies such as Lean and/or Six Sigma.• Encourage and promote a culture of collaboration, innovation, and data-driven decision-making. Show less

  • Director, Solution and Design

    Jan 2019 - Nov 2024

  • Director, Group Benefits

    Jan 2018 - Jan 2019
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  Delta dental of arizona

  Jan 2025 - now

  Product manager