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Ethan Vo

Ethan Vo

Customer Service Representative

Followers of Ethan Vo79 followers
location of Ethan VoBeaverton, Oregon, United States

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  • Timeline

  • About me

    ASPSU Operations Director at Portland State University

  • Education

    • Tigard High School

      -
      High School Diploma Information Technology

      High School

    • Portland State University

      2020 - 2023
      Bachelor of Arts - BA Criminology

      Activities and Societies: Student Government and Vietnamese Student Association.

    • Portland State University

      2019 - 2020
      Bachelor's degree Computer Engineering

    • University of Portland

      2019 - 2021
      Aerospace Aerospace, Aeronautical and Astronautical Engineering

    • Portland Community College

      2017 - 2018
      Computer Science

      I took some PCC classes to challenge myself during high school.

  • Experience

    • FIRST

      Sept 2015 - Jan 2019
      Customer Service Representative

      •Troubleshoot logistics at events.•Assisted event coordinators as a runner.•Managed time for the team competitions during the event.

    • NASA - National Aeronautics and Space Administration

      Sept 2016 - Aug 2017
      Programmer

      •Led a programming team of 6.•Integrated individual projects seamlessly. •Rolled out a successful grand scale launch.

    • Bonneville Power Administration

      Jun 2018 - Aug 2018
      Intern

      •Managed teams to ensure project accomplishment.•Greatly utilized Microsoft Office Suite and Sharepoint.•Followed IT Project Manager organization (I.E. Kanban, System Life Cycle).

    • Amazon

      Jun 2019 - Jul 2020

      •Provided excellent customer service.•Address and resolve customer complaints/concerns.•Effectively manage answering phones and serving walk-in customers. •Coordinated training and safety meetings weekly.•Lead peers in sortation during shift.•Motivated team to work efficiently and together.

      • Fulfillment Associate

        May 2020 - Jul 2020

      • Amazon Campus Associate

        Oct 2019 - Apr 2020

      • Amazon Ambassador

        Jun 2019 - Sept 2019

    • Daimler Trucks North America

      Jun 2019 - Jul 2019
      Team Assembly Worker

      Worked assembly line for two months and learned how to perfect small tasks. Working for Daimler gave me an important lesson about hard work ethics.

    • Dust Busters Plus LLC

      Jun 2020 - now
      Firefighter

      •Exemplified teamwork skills on long, two week shifts.•Provided daily constructive criticism in an after-action report.•Motivated to work even through extremely challenging tasks.

    • Amazon

      Oct 2020 - Feb 2021
      Delivery Station Liason

      •Analyzed root issues for delivery failure and create solutions for the Amazon delivery team.•Exercised time-management skills to ensure delivery success.•Utilized GEMBA/Kaizen method to raise concerns and present areas of improvement.

    • Securitas Security Services USA, Inc.

      Aug 2021 - Oct 2021
      Security Control Center Operator

      •Utilize six monitors to multi-task and identify potential threats. •Write daily reports regarding activities throughout the day. •Works well under stress during emergencies on campus.•Constant and effective communication during the entire shift.

    • Portland State University

      Sept 2021 - Apr 2022
      ASPSU Operations Director

  • Licenses & Certifications

    • Microsoft Technology Associate: Database Administration Fundamentals (MTA)

      Microsoft

    • CompTIA IT Fundamentals

      CompTIA

  • Volunteer Experience

    • Exchange Student

      Issued by Rotary International on Aug 2017
      Rotary InternationalAssociated with Ethan Vo