Experience

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  Law office "branko parezanin"

  Oct 2011 - Nov 2014

  Law apprentice

  - Representing corporates and individuals in courts of general jurisdiction;- Constitution of conctracts;- Providing law advices, representing clients;- Communication with clients;- Organization of work in the office, following and filling of cases and obligations;

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  Laundrapp

  Jan 2015 - Sept 2016

  Customer care representative

  •Providing quality inbound and outbound telephone and email support (Zendesk) to manage customer queries (B2C);•Resolving customer complaints;•Making sure customers were satisfied with the service provided to them; •Handling more complicated queries/issues and organizing customer compensations;•Liaising with companies to make sure they were satisfied with the standard of our service (B2B);•Proactively liaising with Drivers/Partners to ensure orders run smoothly;•Work closely with the Operations team to improve the product and customer experience;•Acting as an escalation point for day to day center issues;•Assisting in the creation of best working practices and procedures. Mostrar menos

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  Premier inn

  Mar 2015 - Jan 2015

  Duty manager

  • Leading team of receptionists;• Greeting customers and proceeding with check in and check out;• Handling reservations and bookings; • Liaising with hotel guests;• Handling cash and processing daily guest transactions and accounts;• Responding to emails and answering the telephone;• Taking different roles when needed.

• 

  Home to home barcelona s.l.

  Feb 2017 - Feb 2017

  English teacher/monitor

  - teaching English language to students (7-16 years old);- preparing classes;- evaluation of students.

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  Raytheon

  Feb 2017 - Oct 2020

  - Drafting and posting job offers;- Interviewing potential candidates; - Drafting and sending job proposals; - Preparing documents for new hires; - Giving induction trainings to new hires (company rules and certain processes); - Keeping track of holidays, sickness leaves and medical appointments for all employees;- Daily liaising with the company that processes our salaries to make sure there aren’t any gaps and everything is up to date;- Making lateness report on a monthly basis;- Ordering office materials as well as groceries for the kitchen;- Processing all the invoices and expenses;- Closely liaising with our finance department to make sure there aren’t any errors;- Orher ad hoc duties. Mostrar menos - High level of involvement in development of every individual training course before it becomes active in LMS (Learning management system);- Closely liaising with local offices (CEE countries) in order to follow the deployment process of every new training course; - Managing different types of requests from local offices and maintaining the data base up to date;- Sending reports to all countries on a weekly basis in order to make sure every course deployment will meet the deadline; - Acting in between local and central management;- Sending weekly deployment progress reports to central management;- Sending monthly finance reports to central management; Mostrar menos - Organizing Apple events / trainings for CEE distribution network;- Managing team of Apple offsite certified technical and development trainers;- Maintaining daily contact with 3rd party suppliers, full support of Accounts Payable and Supply Chain Department;- Searching for new venues, onboarding them and assuring they comply with Apple standards;- Negotiating for best DDR/ conference rates; - Quote management: track, follow-up and approval of new and existing trainer/venue quotes;- Manual upload of foreseen sessions to customers platform (Magni);- Weekly alignment checks between Magni and Service Now;- Creating the invites (My Events platform);- Monthly Invoice checking with Finance department;- Monitor of equipment movement between CEE countries. Mostrar menos - Coordination and management of sales and marketing campaigns in automotive industry;- Administrative duties related to training management;- Delivering Training Consultancy Services to customers;- Schedule training seminars to dealer network;- Day-to-day master data management via LMS (My Opel Academy Online);- B2B sales. Outbound sales campaigning, class-size management;- Tickets escalation (Service Now);- Weekly progress reports, monthly finance reports;- Maintain relationships with local business units and key interfacing departments. Mostrar menos

  • HR and office management

    Jan 2019 - Oct 2020

  • Deployment Coordinator (Opel/Vauxhall)

    Jan 2017 - Oct 2020

  • Event Coordinator (Apple)

    Jun 2017 - Oct 2020

  • Training Administrator

    Feb 2017 - Jan 2017
• 

  Adp

  Oct 2020 - now

  - Managing partner performance at operational level through KPI/Service metrics to drive improvements relating to timeliness, accuracy SLAs.- Building and maintaining relationships with ADP Partners and external partners.- Leading escalations to resolution via negotiations, signing-off RCAs and the implementation of action/improvement plans. - Assigning partners to implementations based on country assignment rules and capacity.- Being the middleman between departments and facilitating transactions by building an understanding of the workings of a multitude of departments.- Sourcing and on-boarding new partners. - Understanding partner country payroll specific information to guide sales, implementation and sales.- Operational compliance and risk management. Mostrar menos - Managing an international portfolio of payrolls and being the middleman between partners (PSPs) and clients relating to the ADP Celergo / Celergo Legacy;- Building and maintaining relationships with both clients and partners;- Auditing payroll input and output reports to produce a Celergo G2N to provide to the client for payroll sign off;- Understanding country specific payroll regulations and using documentation provided by partners to answer payroll specific queries.Skills: Account Management · Process Improvement · ADP Payroll · Payroll Processing · Payroll Administration · Customer Retention · Customer Relationship Management (CRM) · Customer Service Mostrar menos

  • Partner Manager

    Jun 2022 - now

  • Client Account Manager / Team Lead

    Oct 2020 - Jun 2022