Experience

• 

  Hz - croatian railways

  Jan 2006 - Mar 2011

  Junior technician
• 

  Pomeroy

  Sept 2015 - now

  Leader of Datacentre Operatives across the EMEA region in delivery of service to AstraZeneca• Providing leadership to the operations team/s• Acting as the primary point of contact for the joint communication process.• Conducting monthly reviews with Clients operational leadership and key stakeholders regarding performance and service delivery.• Data Center Facility Management and equipment management, including commissioning and decommissioning• Operations and Reporting, including participating in all required audits, initiating and maintaining documentation to remain compliant• Vendor collaboration and engagement with the delivery and support of IT infrastructure• Managing operations SLA, OLAs• The first point of problem resolution as well as escalation.• Managing Incidents, Problem resolutions through Service Now (Change and Incident manager)• Responsible for governance, process definition, and assurance within the IT Department based around the ITIL framework for the best practice Show less

  • EMEA IT Service Delivery Manager (Stryker)

    Feb 2021 - now

  • EMEA IT Service Delivery Manager (Astrazeneca)

    Jan 2018 - Feb 2021

  • Datacentre Operations Team lead

    Sept 2015 - Jan 2018