Experience

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  Great eastern

  Feb 2016 - Nov 2017

  Insurance sales consultant

  Delivering professional financial analysis and risk management analysis service to meet customer needs.Respond professionally to any objection and provide full during sales and after sales service towards all customer and prospect.Master in roadshows and share basic product knowledge & sales experience talk whenever there is new join consultant.Awarded agency's quarterly top growth part time agent in June 2016. Average 2 cases with total of RM5000 annual premium per month. Show less

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  Hong leong assurance berhad

  Dec 2017 - Dec 2018

  Bancassurance consultant

  Delivering excellent service and provide professional financial analysis and risk management analysis service to meet customer needs. Respond professionally to any urgent situations.Attending product enhancement training and self-motivation talks.Nationwide Top 15 performer in June 2018. 14 cases with total of RM203,000 annual premium collected.

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  Plan c ict sdn bhd

  Jan 2019 - Oct 2020

  Telesales senior executive

  Handling outbound call and live chat to provide after sales service and promoting current promotions and events to customers.Able to multitasking in responding different language (Mandarin and English) live chat and outbound calls at the same time. Average respond to 150 calls and 30 live chat per day.Being assigned as WeChat and WhatsApp sales project lead to handle customers from both communication platform and maintain customer engagement and trust in order to provide better and faster service to customers.Top performer continuously over 1 year time and promoted to Telesales Senior Executive in June 2020.Being the person in charge to arranged and supervise SEA Team telesales agents work flow and conduct weekly coaching towards agent to improve everyone call and service quality.Summarized campaign information objective and send it via email to the rest of sales agent.Assist supervisor in prepare daily and monthly performance report with supporting analysis. Received recognition from company as sales KPI consistently exceed Tier 3 over 4 tier of the targeted sales in KPI within 1 year. Show less

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  Technologytastic sdh bhd

  Dec 2020 - Jun 2022

  Handling premium client’s enquiries from worldwide to build and maintain long lasting relationships with existing clients, offer them the best solution services.Support premium clients with technical and troubleshooting issues to ensure existing clients are satisfied as well as gaining and using feedback.Resolving and answering any questions asked by the client, if able to help or dealing it with relevant department to resolve issues.Develop and maintain excellent relationships with prospective and existing clients and promote available products and services to clients. Show less Handling outbound calls to identified potential customers and promoting latest promotions and events to customers through Salesforce system.Maintain customer engagement by providing professional financial and investment assistance towards customer via phone calls, WeChat and WhatsApp.Assist customers in all kind of basic system usage and technical support including deposit and withdrawal issues.Supporting different language market sales including China, Taiwan, Hong Kong and South East Asia (including Indonesia, Malaysia, Singapore, Cambodia & Myammar).Able to multitasking in responding different language (Mandarin, English, Bahasa Indonesia) outbound / inbound calls, live chats and email at the same time.Average respond to 150 calls with at least five 12 minutes length's effective calls and get at least 5 new Wechat / WhatsApp potential contact added per day.Horizontal position-transferred from SEA Sales Department to Premium Customer Care Department which report directly to HQ via recommendation by South East Asia Regional Director in July 2021. Show less

  • Premium Customer Success Manager

    Jul 2021 - Jun 2022

  • Customer Relationship Manager

    Dec 2020 - Jun 2021
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  Great eastern

  Jul 2022 - Nov 2023

  Deputy business development director

  Handling enquiries from banker & customer to provide support and develop business from partner banks in order to achieve assigned Sales Channel Target.Facilitates training to all sales staff in insurance product knowledge, sales and sales closing techniques, operation and fulfillment processes, simple financial planning matters and bancassurance system.Proactively working with leaders to plan sales activity and create insurance awareness in order to keep grow bancassurance's business from assigned sales channels.Support partner banks insurance sales and awareness program event and weekend banking (if any) to increase sales staff participating and activity ratio.Competencies - problem solving, interpersonal skills, impact, business expertise, business acumen, job functional discipline. Strong communication, presentation, and influencing skills. High adaptability in the changing environment. Show less

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  Ammetlife

  Dec 2023 - now

  Business development manager