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Ketki Pendse

Ketki pendse

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location of Ketki PendsePune, Maharashtra, India
Phone number of Ketki PendseView Mobile No.
Followers of Ketki Pendse409 followers

  • Timeline

  • About me

    An inner drive to leave things in a better shape (Systems, Processes, Teams).

  • Education

    • Symbiosis centre for information technology

      2008 - 2010
      Mba systems

      Activities and Societies: Academic Committee Member

    • Mumbai university

      2002 - 2006
      Bachelor of engineering computers

    • Symbiosis international university

      2008 - 2010
      Mba systems

  • Experience

    • Patni computer systems limited

      Sept 2006 - May 2008
      Software engineer

      Worked as a Software Test Analyst for UK based client in Telecom Retail sector. Responsibilities included Functional Testing, Automation test script maintenance and induction of new resources to the project.Additional responsibilities included ensuring quality deliverable from the team and playing the role of Knowledge Representative.Received Letter of Appreciation and Star performer award during my association with the organization and was actively involved in various initiatives in my project team. Show less

    • Jopasana software & systems ltd.

      Apr 2009 - Jul 2009
      Summer internship

      Summer internship work involved streamlining the lead generation process and generating leads for Embedded software services in USA, Europe & Asia region.

    • Idea cellular ltd

      Apr 2010 - Apr 2013
      Assistant manager - it operations

      My responsibilities included IT Service Management in the outsourced IT scenario in the Telecom domain. Managing the IT Service's business expectations during the transition and day to day operation. The role also involved interfacing with various ITIL processes, (Incident / Problem / Change / Capacity / SLA Management) required to ensure scalability, responsiveness and availability of the IT Service(s).

    • Barclays

      Apr 2013 - Jan 2018
      Service manager

      Retail Banking - Digital Channels

    • Lti - larsen & toubro infotech

      Jan 2018 - now
      Service management consultant

  • Licenses & Certifications

    • Itil® v3 foundation examination

      Apmg

    • Itil® v3 intermediate: service operation

      Apmg

    • Itil® v3 intermediate: service transition

      Apmg

    • Scrum master certified (smc)

      Upgrad knowledgehut
      Jan 2018