Experience

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  Airtel kenya

  Jun 2018 - Jan 2021

  Sales executive

  • Execute all sales activities within specific defined geographical region.• Visit potential customers for new business and provide them with quotations.• Negotiate the terms of an agreement and close sales. • Gather market and customer information and provide feedback on buying trends.• Recruitment and maintenance of Airtel agents.• Direct Sales representative supervision and performance monitoring.• Respond to customer complaints and give after sales service when requested.• Record sales, review my own sales performance and give daily reports on the same. Show less

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  Alx_africa

  Jun 2022 - Dec 2022

  Virtual assistant

  Managing clients’ calendar and schedule.Planning team meetings and managing emails.Answer phone calls from customers.Make travel arrangements.Schedule appointments.Conduct online research to find address and contact details for a given list of companies.Prepare presentations according to instructions given.

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  Sand technologies

  Jan 2023 - Jul 2024

  Manage online community spaces, ensuring smooth onboarding and navigation.Facilitate learner communication via email and community platforms throughout the program phases.Utilize Circle, Google Calendar, YouTube, Zoom, Slido, and LMS for platform setup and moderation.Develop and maintain program processes, resources, and tools for efficient learner support.Design and adapt event experiences, including onboarding events and weekly support sessions.Monitor program performance through feedback collection and data analysis.Oversee onboarding and responsibilities of Community Ambassadors and Fellows. Show less As a dedicated Community Ambassador, I am instrumental in fostering an engaging and supportive environment to propel the career development of our participants. I collaborate closely with the Program & Community team, excelling in the following key functions:Program Support- Providing timely and comprehensive assistance by addressing program and curriculum-related inquiries on the community support channel.Content Creation- Crafting compelling weekly newsletters that highlight essential program updates and key announcements to keep our community well-informed and motivated.Community Engagement- Developing innovative engagement strategies and amplifying participation on our community platform through interactive prompts and activities.Event Experience Design- Assisting in the seamless execution of program events by contributing to the planning and design process alongside the program and community specialists.Community Moderation- Ensuring a respectful and inclusive community atmosphere by monitoring conversations and upholding the community's code of conduct. Show less During my internship, I was entrusted with a range of responsibilities contributing to the success of the program. My key duties included:Providing comprehensive customer support to participants on the community platform, ensuring their inquiries and concerns were promptly addressed.Responding to program and curriculum-related questions, offering timely and accurate guidance to facilitate participants' learning experiences.Moderating live events to guarantee a seamless and engaging experience for all attendees, fostering a positive and collaborative environment.Supporting the team in various program preparation processes, demonstrating flexibility and a willingness to assist wherever needed. Show less During my tenure as a Co-Creator at ALX Foundations, I dedicated 25-30 hours per week to reviewing and completing our cutting-edge course, ensuring the timely submission of milestones. My role extended to:Sharing weekly feedback through our specialized feedback form and actively participating in the weekly focus group sessions, contributing insights and suggestions for continuous improvement.Playing a key role in the creation and design process of the new ALX Foundations curriculum, collaborating closely with the ALX Team to shape the educational experience for future learners.Taking an active part in testing the innovative platforms and spaces developed for upcoming ALX learners, contributing valuable insights to refine the learning environment and user experience.It was an honor to contribute to the development of the ALX Foundations curriculum, shaping the future of learning for aspiring individuals. Show less

  • Community Analyst

    Feb 2024 - Jul 2024

  • Community Ambassador(Data Programs)

    Sept 2023 - Feb 2024

  • Community Ambassador(Foundations Program)

    May 2023 - Aug 2023

  • Co-Creator

    Mar 2023 - May 2023

  • The ROOM Fellow

    Jan 2023 - Mar 2023
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  Alx_africa

  Jul 2024 - now

  Learner support & community associate

  My role blends strategic leadership, technical skills, and interpersonal abilities to create a thriving learning community and ensure program success. I excel in:Developing and managing community structure and spaces, ensuring smooth onboarding and navigation.Monitoring interactions to uphold conduct, addressing issues, and facilitating communication via email and platforms.Creating weekly updates and announcements, analyzing and optimizing communication channels.Overseeing learner onboarding to platforms like Circle, Google Calendar, YouTube, Zoom, and LMS, while providing support.Developing and improving program processes, resources, and tools, implementing interventions for learner success.Organizing events such as onboarding, office hours, and job readiness sessions, connecting learners with mentors and experts.Planning community hangouts to foster engagement, collect and analyze feedback to improve the program, and implement innovative improvements.Tracking and analyzing program and community engagement and performance, generating reports to inform decisions.Onboarding and supporting Community Ambassadors and Fellows, assigning them tasks based on individual strengths.Contributing to program playbook documentation and building connections in the tech ecosystem. Show less