Experience

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  Sky height real estate

  Feb 2011 - Apr 2014

  Real estate agent
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  Jet airways

  May 2014 - Nov 2018

  Cabin crew
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  Qatar airways

  Nov 2018 - Jun 2020

  Business class crew
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  Whitehat jr

  Jun 2020 - Nov 2021

  Team manager
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  Upgrad

  Nov 2021 - Aug 2023

  Manager of operations

  - Managing a team of customer executives/senior associates.- Understand the expectations of all stakeholders from the program and achieve its goals- Driving NPS and CSAT, helped in increase of CSAT by 30%.- Achieving the daily given target for tickets, CSAT and Re-open SLAs- Driving the referrals and repeats targets for the team. Helped in generating revenue from referrals. A growth of over 15%.- Ensuring team members are updated about the latest in the program through internal communication.- Analyse performance of Team members on different program elements and propose interventions to improve lagging metrics- Share weekly/Monthly reports with Stakeholders- Lead and manage the Student Success team to ensure smooth Operation of Programs- Manage day-to-day operations and own TATs for customer issue resolution.- Conduct resource planning & hire, coach and provide training to personnel to maintain high customer service standards Show less

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  Idp education ltd

  Sept 2023 - now

  Destination manager

  Handling a team of counselors and guiding them to achieve set targets.Responsible for generating and creating reports.Allocating and managing leads.Building Strategies for the quarter.Conducting trainings and seminar, organizing events such as educations fairs and mini events.Coordinating with clients to issue offers, inviting them for the events and university seminars.