Abhishek Singh

Experience

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  InterGlobe Technology Quotient | Travelport Official Partner

  Nov 2009 - Jun 2011

  Subject Matter Expert

  Team Mentor & Process trainer● United baggage airport management & Handling● Customer service & reservations● Managing customer escalations● Resolving customer disputed● Coaching internal teams

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  EXL

  Jan 2012 - Aug 2013

  Subject Matter Expert

  Collection expert, Team Mentor, Process improvement advisorWrote and edited detailed process documents to ensure accuracy and consistency in all training materials● Conducted on-site training sessions to ensure employees are knowledgeable and up-to-date on new processes and procedures● Delivered effective presentations at company-wide events to promote a culture of learning and development● Facilitated team-building exercises that improved collaboration and communication between departments● Developed and implemented process control strategies to reduce process variability and improve process stability● Conducted root cause analysis to identify and resolve process-related issues, resulting in improved process efficiency and cost savings Show less

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  Tata Consultancy Services

  Oct 2013 - Feb 2020

  Project Manager

  Managed a team of 70+ people, for application support & development areas, with a portfolio of 360customer applications & Led various teams of IT professionals to deliver various IT projects for clients interms of automations, data, support, cloud migration, security & digital transformation.Managed L1/L2/L3 operation for the customer & Leveraged Major incident reporting, RCA’s,Automations, Stakeholder communication, IT governance,Client communication & interactions.Implementing best practices of SRE, such as – Toil Reduction, Automations, Reduced technical debt.Supported & facilitating cloud migrations.Owned E2E governance - internal & external stakeholders.Ensured quality controls & process excellence.Driven gap analysis in different LOBs and proposed improvementsManaged daily, weekly & monthly deployments for small & big fixes/releases/upgrades. Show less

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  Virtusa

  Mar 2020 - now

  Project Manager

  Technical details:Project: Asset finance - Customer journey, Digital transformationTools usage in place: JIRA, Confluence, Dynatrace, ServiceNow, PegaMethodology: Agile, SCRUM, KANBANTechnologies used: java, sql, python, DevOps, DevSecOps, SRECloud: Azure & HybridDomain knowledge: Commercial Lending, Cash management, Personal banking, Capital MarketDriving E2E product lifecycle in terms of enhancements, changes & adding new functionality & features,including overall build, testing, RTL, releases & post production Demo's.Managing business, vendors, cross teams, clients & stakeholders communication & collaborationWorking closely with business to manage expectations & OKRs, managing business readiness beforeproduct go-liveDriving overall project level governance to ensure smooth delivery, within operational, functional,security & business areas.Driving risks logging and mitigationBacklog, refinement, sprint planning & prioritisationFacilitating Demo’s to the customer & senior stakeholdersStatus reporting to mid & senior level stakeholders. Internal PM roles and responsibilities:Demand Fulfilment - driving E2E fulfilments for the new demands, as well as the replacement's for the client for multiple BUs/LOBs. Growing existing business by identifying potential areas, new business opportunities.Client Management - working closely with all level of clients to manage expectations and to establish great vendor-client relationship. Resource management - managing employee engagements, team connects, career guidance, performance evaluations, coaching & guiding. Managing allocations, Internal & client onboarding & off boarding.CM sheets submissions on Valorx.Maintaining cost & margin, P&L, SBL, revenue forecast & reporting.Contracts & SoW's renewals as well as drafting new SoWs. Participating & driving RFPs, Proposals for clients. Facilitating training's, certifications within the team to up-skill as per client requirement's. Show less