Adam Casey

Experience

• 

  HCL Technologies

  Sept 2010 - Dec 2011

  Sales Advisor
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  Banco Santander

  Jan 2011 - Mar 2023

  TBM ATM Channel & Self Service - Project Management using both Waterfall and Agile methodologies -Lead for Servicing, Optimisation & Enhancements- Manage E2E Delivery new technology ( Hardware and Software)- Channel Lead for delivering regulatory requirements ( For example ensuring bank were operationally ready for Polymer notes introduction )- Engaging with various stakeholders at all levels; including third parties-Creating, prioritise and embedding change-Stakeholder engagement /Management - Creating Governance & controls - Incident Managment-Reporting to senior stakeholders - Change management-Communications - Enhancing and evolving customer and staff journeys - Process improvements- Manage delivery & benefits realisation Show less

  • Technical Business Manager

    Oct 2015 - Mar 2023

  • Technical Business Manager

    Oct 2014 - Mar 2023

  • Technical project lead

    Sept 2012 - Oct 2014

  • Outbound Consultant

    Jan 2012 - Nov 2012

  • Mortgage Enquires Consultant

    Jan 2011 - Dec 2011
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  Santander UK

  Dec 2017 - Mar 2023

  Initiative Owner (Retail Transformation)

  Initiate and lead retail transformation projects. Specifically digital and self service programs and projects. Key specialisation on UX/UI, IT infrastructure, software , transaction & processing.Technology Processing & Integration Product owner/ManagerUnderstand and lead aspects of RFI & RFPs.Working with 3rd parties (ie outsourcing key services, Disability UX.UI Testing)ATM Channel & Self Service Channel Regulatory & Industry driven Projects ( for example Cheque Imaging and Polymer)Practise Agile, Waterfall, and Hybrid Project methodologies Experience using JIRA, Planview, Office and other related tools Business case writing and presenting Present regularly at funding / budget senior forumsLead multiple operational risk sessions as the matrix owner for various projects and programmesEncompassing roles and skills from my previous roleTrack record in running sessions that create user stories. I always maintain user stories , bugs etc.Business analyst skills i.e Gather requirements from different areas - technical and non technical Create and maintain customer and colleague engagement plansPresenting to Group countries/ workshops on my project - sharing knowledge etc. Show less

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  Experian

  Mar 2023 - now

  Product Manager

  Product Manager - location data insights and software