Lian FU

Experience

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  Apple

  Aug 2016 - Jan 2021

  Apple Store (Great Shanghai Market) Shopping manager- Store sales performance including total revenue,conversion rate,attachment rate- Retail customer experience: customer journey and NPS results- Planing New product launch in retail and results follow up- Team members experience and development: in charge of 28 team members’ Quarterly NPP result, development plan and performance- Collaborations with retail operation, training,B2B and after sales department for store management Show less Lead cross-functional team to spearhead manufacturing/logistics streamline process: Manage 15 suppliers to guide strategic supply chain process for 25 programs. Covering sustaining programs, new product launches and end-of-life E&O management.- Track and close gap of supply and demand, coordinates global supply with regional procurement and balances available supply against supplier capacity- Manages supplier’s performances with global sourcing team- Coordinate with finance team for supply chain payment data analyst (SAP and Excel advanced user for data analyst)- Inventory hub management, create and track the delivery- Logistic flow optimization on cost, compliance and efficiency topics (Project Management ) Show less Apple Store Leader Program is a highly selective(acceptance rate < 0.9% at year of 2016) ,global program for high potential graduate.In the first year I rotated through various functions at Apple retail store.During year two,focused on leadership roles with top level managers as my mentors and coaches.- Managed daily operation of retail store,including sales,activities and repair service.- Lead and learned run business with multi-million dollar monthly revenue- Participated in planning sales strategy and follow up with execution- Inspire and coach team of 100+ people for daily provide high standard customer focus service- In charge of employees’ satisfaction and development Show less

  • Store Manager

    Nov 2019 - Jan 2021

  • Global Supply Manager

    Mar 2018 - Nov 2019

  • ASLP (Apple Store Leadership Program)

    Aug 2016 - Mar 2018
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  Tesla

  Jan 2021 - Aug 2021

  Store Director

  Flagship Store Manager （4th Revenue in China)

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  General Motors

  Aug 2021 - now

  NEV Retail Sales & Operation