Kertu Lilleorg

Experience

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  LIFE Church UK

  Sept 2016 - Sept 2019

  - Full responsibility for the operational side of weekly events facilitating around 600 people.- Logistics and run-through of the event.- Communication between different hired venues, set up and set down of the venue.- Managing and leading teams up to 80 people.- Looking after the database and any administration needs such as email support, room bookings and meeting arrangements for the wider team. - Conferences up to 3000 attendees. Involvement in different areas like Venue logistics, show calling, stage management, producing, sales and delegate management. Show less

  • Operations Manager

    Nov 2017 - Sept 2019

  • Leadership Internship

    Sept 2016 - Aug 2018
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  Fotografiska Tallinn

  Oct 2019 - Aug 2020

  Restaurant Server

  - Providing quality customer service and experience to the restaurant guests.- Explaining to guests the menu ingredients and methods of how the food has been made.- Sharing Fotografiska and the restaurants concept with the guests.- Training and supervising new servers, I trained 3 new employees.- Following high standard cleanliness policies.

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  ERPLY Retail Platform

  Aug 2020 - Nov 2022

  - Training new employees, I have trained 8 new CS consultants.- Helping the CS team to solve complex issues that need analyzing, testing and development input. - Monitoring team performance with KPI’s and adjusting them as needed to improve.- Improving team's product knowledge and level of customer support with monthly training and weekly feedback.- Leading different weekly meetings. - Onboarding new customers who are taking the software to use. I have onboarded over 150 new customers.- Customer training and consultations to help improve their business processes with Erply software. Show less

  • Head of EE Customer Success

    Sept 2021 - Nov 2022

  • Customer Success Specialist

    Aug 2020 - Sept 2021
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  BDA Consulting

  Nov 2022 - now

  Project Manager