Tunisia Sulzbach CHA CHS CHT CHDT PMC

Experience

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  United States Air Force

  Jan 2005 - Jan 2007

  Quality Assurance Evaluator

  • Developed, managed, evaluated annual $3.3M contract for two dining facilities, flight kitchens and base library. Advised management of contracting issues.• Monitored $1.2M annual food service mess attendant contract; 50 employees/300K meals served, ensured Public Health quality assurance standards met.• Processed $307K food contingency modifications/17K manhours vital during squadron deployment.• Intermediated between contractor and Services personnel in resolving contract issues in accordance with contracting office regulations.• Reviewed requirements and associated costs of contracted positions for relevancy and fiscal responsibility. ACCOMPLISHMENTS• Performed 260 scheduled and unannounced surveillance visits, ensured strict compliance.• Coordinated with contracting office, forecasted annual contracting budgets and wage increases.• Engineered FY07 dining facility contract modification- exceeded Air Combat Commands mandated financial reduction saving the Air Force $87K.• Negotiated $67K contract agreement, expanded from limited scope service to full service contract.• Provided compliance oversight for $312K library contract, 8K customers monthly. Directly influenced library rating increase from a zero to 3-star rating on Air Force Services Agency 5-Star program.• Processed two dining facility contingency modifications for unit deployments, negotiated $533K/16.5K man-hours for continued service. Weniger anzeigen

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  United States Air Force

  Jun 2007 - Aug 2012

  Lodging Manager, Air Force Inns

  •Directed hotel operations of 20 small apartments and 6 family homes, directly responsibility for 21 personnel. •Served as Liaison to Executive Director, provided directives and tracked job performance in 5 functional areas.•Counseled and mentored personnel, ensured training and operations readiness.•Interviewed, hired, evaluated, and trained personnel from multi-military service organizations.•Validated and determined guest eligibility for over 260K guest requesting hotel rooms based on work and priority status, verified reports in property management computer system.•Analyzed hotel operations processes, identified and rectified inefficiencies, trained 21 staff members on operational procedures, and led all facilities upgrades and maintenance.•Formulated current / long-term plans / justification for major renovations and facility improvement.•Maintained positive relationships with local national hotels to enhance support for DoD personnel.•Fostered personal and professional development for staff members.•Enforced health/safety and an equal opportunity environment for lodging team and operation.ACCOMPLISHMENTS•Raised lodging occupancy rate 8%, increased revenue $236K. Recycled in to $346M AF Lodging Fund•Negotiated contract rates agreements between AF Inns and UK hotels, secured rates garnering a 25% cost reduction for military members in training.•Researched and acquired funding for 26-room renovation project, successfully completing $500K upgrade project.•Managed $214K renovation project to upgrade hotel lobby and business suites.•Directed hotel operation through a year-long 50% manning shortage, with no assistant manager, lauded by leadership as an ‘extraordinary feat.’•Helped achieve net income of 28% and returned $40K in profits to the Air Force Lodging Fund. Weniger anzeigen

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  Headquarters Air Force Services Activity

  Jul 2012 - Jun 2016

  Air Force Inns Programs and Training Manager

  • Directed Air Force Lodging Evaluation Program with four-member evaluation team, setting standards for 88 base facilities.• Validated and influenced 400+ line item standards checklist, ensuring all 88 bases provided quality customer service.• Determined product / quantity purchase amount for lodging room amenities, made up of 94-line items and $10M in contracts.• Managed $135K computer inventory, validated 225 ADPE items for personnel within 50 divisions, with 100% accountability for five sections.• Directed digital Air Force Lodging Guest Directory, developed criteria and implementation plan, saved Air Force Lodging funds $45K annually in material costs.ACCOMPLISHMENTS• Served as Lodging Manager at Al Udeid AFB, Qatar, 2014 – 2015. • Revamped new lodging evaluation analysis program, streamlined evaluation checklist, significantly simplifying the program.• Revised $10M Air Force amenities contract, reducing excessive items spending by $200K+.• Led the conception and execution of a three-part training program, mirrored by 88 bases, resulting in complete training for affected personnel. Weniger anzeigen

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  Headquarters, Air Force Services Activity

  Jun 2015 - Jun 2018

  Superintendent, Air Force Inns

  Directed Air Force Inns program, including operation procedures, room standards, training and Lodging Management Assistance Visits (LMAVs) for Air Force Inns.•Managed 88 Inns worldwide, 27K rooms, 5K personnel, and $376M in revenue, with $3B in assets.•Directed management responsibility for 19 military and civilian personnel; developed and executed management policies and plans.•Provided oversight and facilitated 10 operations level professional programs, partnered with American Hotel and Lodging Association for certification.ACCOMPLISHMENTS•Managed/budgeted 4 vendor contracts, facilitated handling of conflict management centers, authored ‘virtual review’ strategic plan, directed resource protection analysis, streamlined lodging operations data.•Established Hiring Freeze Data Call; created exempt package for 2.9K positions--averted service reductions at 88 Air Force Inns.•Headed 7 Air Force Lodging in-residence management courses; trained/certified 135 students; created professional hospitality specialists; saved $231K in travel costs.•Steered lodging standards program; pushed RNT cases/certified 70 waiver packages—determined/ adjusted base requirements/preserved quality service for 6.2M visitors•Authored 3 Air Force Service Agency lodging SME Professional Development Guides; assessed qualifications for 8 potential hires--filled 3 hard-to-fill vacant positions.•Managed resource protection analysis; executed 240 financial reviews/fixed 195 errors/trained 30 Resource Managers--aligned $87K in revenue•Governed Lodging Management Assistance Program; ensured "cradle to grave" process completion at 12 AF inns operations--rendered 540 training hours for 48 managers •Led rewrite of AF 7-level Lodging Career Development Courses; revised information/3 volumes--prepared 3.5K Airmen with critical operations training•Piloted Air Force Lodging Digital Guest Book project; liaised and analyzed plans/results with test base--projected Air Force savings of $45K annually Weniger anzeigen

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  Team Family

  Jun 2018 - Jul 2019

  Retired
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  Ramstein Air Base

  Jul 2019 - now

  Ramstein Property Lodging Manager