Xolani Mthembu

Experience

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  Absa Bank

  Sept 1995 - Dec 2008

  Sales Manager
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  Absa

  Sept 1995 - Dec 2008

  Sales Manager

  To build and develop a high performing branch Ensure coaching and feedback is given to employees. Talent and recruitment management Management of training, development and succession planning. Management of discipline and grievances. Managing improvement of Employee Opinion Survey results To achieve financial performance objectives for the branch Input to the Regional Leadership Forum and Branch Leadership Forum in terms of strategy Manage compliance to Financial Intelligence Compliance Act (FICA) and report non-compliance Ensure compliance with operations risk requirements Ensure that all staff in the branch adhere to all Absa Information Security policies and procedures To achieve Retail performance objectives for the branch in terms of Risk and Compliance Management. Investigate fraud and loss cases in conjunction with the Risk Team. Manage query/complaint resolution and trend analysis Address cross-departmental issues. Ensure all customer contact points in the branch comply with the highest quality service standard. Ensure ATM uptime is within 95% and raise issues to the Channel Manager at head office Interact regularly with internal service providers To ensure fast and efficient service to customers. Interview all customers who want to close their accounts Implementation and evaluation of service initiatives in the branch Review Know Your Customer (KYC) results, To achieve sales and customer acquisition targets and give feedback to staff Translate Retail business objectives at branch level. Analyse market, customer and competitor. Implement new product sets Brief staff on promotional and product launches Manage relationships with key clients or business influencers in the local communities Support product specialists and the Direct Sales team in marketing of corporate products. Identify and drive Corporate Social Investment initiatives. Perform system administration functions in a back-up-capacity Show less

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  Capitec Bank

  Jan 2009 - Apr 2010

  Branch Manager

  Management of training, development and succession planning. Management of discipline and grievances. Managing improvement of Employee Opinion Survey results To achieve financial performance objectives for the branch Input to the Regional Leadership Forum and Branch Leadership Forum in terms of strategy Manage compliance to Financial Intelligence Compliance Act (FICA) and report non-compliance Ensure compliance with operations risk requirements Ensure that all staff in the branch adhere to all Absa Information Security policies and procedures Regular quality checks on all processes To achieve Retail performance objectives for the branch in terms of Risk and Compliance Management. Investigate fraud and loss cases in conjunction with the Risk Team. Manage query/complaint resolution and trend analysis Address cross-departmental issues. Ensure all customer contact points in the branch comply with the highest quality service standard. Ensure ATM uptime is within 95% and raise issues to the Channel Manager at head office Interact regularly with internal service providers To ensure fast and efficient service to customers. Interview all customers who want to close their accounts Implementation and evaluation of service initiatives in the branch Review Know Your Customer (KYC) results, Review Service Level Agreements with internal service providers. To achieve sales and customer acquisition targets and give feedback to staff Translate Retail business objectives at branch level. Analyse market, customer and competitor. Implement new product sets Ensure that merchandising materials are displayed in accordance with guidelines. Brief staff on promotional and product launches Manage relationships with key clients or business influencers in the local communities Show less

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  Nedbank

  Jul 2011 - now

  Branch Manager

  FAIS Affected FAIS Affected - Yes Job Purpose To manage and lead staff in a branch to meet service and sales objectives whilst ensuring compliance to processes and procedures to prevent risk and ensuring alignment to the Financial and service objectives of the Business Unit. Job Responsibilities • Managed and developed staff • Managed profitability • Continued improvement • Serviced clients • Managed internal processes Essential Qualifications - NQF Level •Advanced Diplomas/National 1st Degrees Preferred Qualification Bachelor of Commerce , Bachelor of Commerce: Business Management Essential Certifications •FAIS certification / registration mandatory Preferred Certifications Completed RE5 CertificateMinimum Experience Level 2 years experience in a client facing retail sales environment and 2 years experience in people management Technical / Professional Knowledge •Accounting principles •Banking procedures •Business writing •Change management •Coaching principles •Competitor analysis •Consumer behaviour •Governance, Risk and Controls •Microsoft Office •Nedbank policies and procedures •Nedbank systems •Nedbank vision and strategy •Operations planning •Performance management •Principles of project management •Recruitment and selection •Sales data analysis •Selling techniques •Nedbank culture •Nedbank products •Business analysis •Customer service principles •Human Resources systems knowledge Behavioural Competencies •Coaching •Customer Focus •Facilitating Change •Business Acumen •Building a Successful Team •Driving for Results Show less