Joseph Egan

Experience

• 

  Bridge House Hotel & Leisure Club , Tullamore

  Jan 2008 - Apr 2013

  Customer Assistant

  -Cared for the customer while working in the hotel to ensure maximum customer satisfaction. If they had any problems or difficulties I worked quickly to rectify them.-Duties included opening and closing of bar, preparation and closing of each individual bill, cleaning, stocktaking etc.-Preparing drink orders and serving the orders.-Building an excellent working relationship with regulars and making sure that their time spent in the Hotel lived up to or exceeded their expectations.-Worked effectively and efficiently as a part of a team or on a solo basis.Achievements:- Received a Failte Ireland Certificate in hospitality. Show less

• 

  National College of Ireland

  Apr 2013 - Dec 2019

  The key functions of this role were to effectively assist with the direct management of the on-campus student residence, consisting of 286 single ensuite rooms, and with the operations of all commercial events taking place in the college campus building.Responsibilities Included:- Primary point of contact by phone and email for all 286 residents, conference room hire clients and staff with internal meeting room requests.- Ensured maximum occupancy for accommodation and that a substantial revenue stream from commercial room hire was maintained and further expanded.- Creation, conduction and collation of survey data to measure customer satisfaction and identify any issues. - Tracking and updating residents' accommodation accounts, ensuring all accommodation payments are received and sending accurate reports to the finance department.- Supervised a team of three residential assistants. - Established contact with parties interested in hiring facilities, attended meetings to ascertain clients’ exact requirements, agree terms, secure contracts and provided onsite event support.- Internal management of TCAS Online as a CRM system.- Spearheaded training for new employees within our department.- Provided full administrative back up to the Commercial Manager.- Oversaw operations of the accommodation as a budget-style hotel during the summer term. Including managing check-in and check-out procedures, allocations, invoicing, liaising with cleaning operatives and maintenance to ensure rooms are prepared to the correct standard.Achievements- Achieved 100% occupancy for the academic years 2015 – 2020.- Updated Standard Operating Procedures for the Residential Assistant Role (RA's) and provided the delivery of training programs to RA’s, which resulted in the most productive team to-date. - Our department consistently scored high in surveys to measure customer satisfaction- Successfully led the integration of a new version of the accommodation system TCAS. Show less While completing my undergraduate degree I worked as a residential assistant (RA) during the college terms and summer terms. The main purpose of the RA role is to provide out of office hours support to the residents and help to facilitate an environment within the residence that contributes to the overall intellectual, social, physical, moral, and cultural development of the students.Responsibilities Included:- Assisting with the check-in and check-out procedures.- Documenting incidents that occur out of office hours and communicating with the Accommodation Executive and Security team on a daily basis.- Master Key Holder office and for the accommodation, comprising of 286 bedrooms.- Participating in residence duties as requested (e.g. delivering post, building surveys, fire drills, light administrative work, WiFi support).- Being on call 2-3 nights weekly, available as a resource to any resident that needs urgent attention or to assist the security team in an emergency.- Assisting with the operations of the accommodation running as a budget-style hotel during the summer term.- Providing Front of house reception work at weekends in the main college.Achievements:- Organised a series of successful campus events which contributed greatly to increased resident satisfaction. Show less

  • Conference and Accommodation Executive

    May 2015 - Dec 2019

  • Residential Assistant

    Apr 2013 - May 2015
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  Residential Tenancies Board (RTB)

  Sept 2020 - now

  • Higher Executive Officer (Acting Up)

    Mar 2024 - now

  • Executive Officer

    Sept 2020 - now