Vivian W.

Experience

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  IBM

  Jul 2005 - Jun 2018

  Senior Technical Services Manager

  IBM Global Delivery Center, founded in 2005, has grown rapidly to 2000 people of the scale, is committed to providing customers with a full range of IT infrastructure management Services, Customers covering Asia-Pacific, Japan, Europe and the Americas, the industry throughout the banking, aviation, telecommunications, manufacturing, retail and so on.As Senior Technical Services Manager, my role and responsibilities are: • Responsible for the implementation of the framework of IT System project landing;• Responsible for team recruitment and formation;• Responsible for the deliverables of the projects, actively promote the implementation and achieve the goal of projects, and ensure project timeline;• Responsible for the project implementation process with the customer side of the communication, intake and manage the on-demand project and customer satisfaction; Responsible for the SLA, quality of the project, risk control, cost control, promote the various stages of the task to achieve;• Manage and drive the team to achieve cost reduction and improve efficiency to meet the company's financial objectives by using LEAN and 6 Sigma methodology; • Ensure that the team delivers end-to-end monitoring, response and recovery services, attends regular meetings with the customer representatives, and maintains relationships with the customer.IBM has also given me a number of honors, such as technique Resource, high Management potential, Business & Technical Leadership Pipeline Resource etc. Show less

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  亚马逊

  Jun 2018 - now

  Sr Operations, Manager

  Key job responsibilities as Sr Operation Manager in Global Solution and Risk Compliance.• Work with the Amazon Global Trade Services- Product/Trade compliance teams to identify compliance requirements and build operational processes around it.• Work with Regulatory authorities during compliance audits and redesign processes in case of major findings.• Defines appropriate operational metrics aligned with business goals; establishes processes for measuring, tracking, and driving continuous improvement of these metrics.• Continuous improvement of Amazon processes; Identifies opportunity areas and evaluates them on the basis of feasibility, timelines; Drive operational efficiency through analysis.• Lead Programs to drive risk mitigation and efficiency improvement of compliance operational process to support rapid growth in the business and expansion in worldwide marketplaces.• Derive insights from data and put them into action by analysis and conveying this in a strong document.• Drive scalable business solutions and process improvement which ensure compliance with consumer product regulations.Apply expertise and judgment to determine the right stakeholders and define the strategy to meet long-term process targets and achieve compliance operation excellence.• Earn trust of business partners and stakeholders by understanding business plans and constraints, anticipating safety and compliance challenges and proactively communicating win-win solutions.Apply expertise and judgment to determine the right stakeholders and define the strategy to meet long-term process targets and achieve compliance operational excellence.• Recruit and develop teams and their skill sets to expand the team capabilities.• Troubleshoot and drive resolutions with Vendors to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure vendor compliance and scalable communication processes. Show less