Victor Illich Sauceda Ramos

Experience

• 

  GE Capital

  Nov 2005 - Aug 2009

  Collections Specialist

  Cross Border – Selected to support this project in Monterrey, my task was to make collection calls to customers who lives in the United States who purchase some mortgage in the Mexico territory. Participate Two months in this project providing options and solutions to some different problems on the campaign as call flow and compliance procedures.Inbound Collection Coordinator: Selected as part of the initial team that launches the project in Monterrey. Receive an average of one hundred customer calls regarding payments and customer collections issues, and currently scored as a Top talent for 2007. Participate in this project one 1 year and 6 months. Outbound Collection Coordinator: Answered an average of five hundred collection calls in a day through the call process of collection to obtain promise to pay. Begin my history on GE on November 2005 until may 2006, when I was selected to participate on Inbound project. Show less

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  Hispanic Teleservices Corporation

  Feb 2009 - Jan 2009

  Collections Specialist

  Hard Collection for URS Company who recover Credit Card debts. Duties consist on offer Settlements and provide payment plans to customers in order to recover debt. Bonus plan was given based on collection activities and goal achievement.

• 

  Lenovo

  Aug 2009 - now

  As Manager in my current position I'm in charge of Credit Card Reconciliation, Administration of Payments, Credit Line Resolution and Credit Line Order Release, Credit Fraud Prevention, Chargebacks administration.Part of duties I'm in charge of are: Assist accounting with reconciliation of payments, Payment Administration of Net 30 Orders and Credit Card, Chargebacks representation and Dispute's with the bank, Credit line revalidation/evaluation for Net 30 customers, Order Release of customers who make direct purchase and with PO. We are i charge of All Credit Card Types as well Alternate Payments as PayPal, Amazon and some others. Show less Customer Support Operations Manager North AmericaBilling, Cash Applications, Disputes & Rebates(Managing 11 CSRs 1 Team Lead)Experience as manager on these areas directly connects with Order to Cash Process (OTC) as we are in charge of problem resolution of cases uploaded to us as Disputes when order are placed due Pricing, Taxes by example. Cash Applications takes care to close the cycle as payments were applied to close/clear customer invoices. Activities include Supervision of Cash Applications Team activities and coordinate Monthly Reconciliation of ledgers and accounts with bank Statements for North America including Canada and US. Also review and administration of Daily Reports who reflect payment applications working closely with internal areas as Accounting and Accounts Receivable to achieve goals and metrics on Monthly basis. Experience on Month End closing and balance of ledgers and Accounting books. Disputes resolve cases form customers directly or internal Lenovo areas as we work with them directly to grant customer satisfaction bases on multiple standards and quality process that are measured with and SLA. Billing take case to create credits and debits based on request uploaded on system, these request are subject to Audit so we process reconciliation and assessment as well to guarantee the correct execution and resolution. Show less As Team Lead of these 3 areas inside Lenovo my duties consist on keep control of any escalations and expedite any request from the areas we provide support.• Created new standard operating procedures that improved billing accuracy and cash flow.• Reviewed billing problems, researched issues and resolved concerns.• Conducted performance reviews and implemented improvement plans.• Processed monthly reports for department performance.• Analyzed monthly balance sheet accounts for corporate reporting. Show less Working on Disputes gives me the knowledge about the process end to end on how to place an order for BP's, One Time Customers, LED customers. As part of my duties I was in charge to resolve IGF disputes placed thru IBM - AMT Tool giving resolution to the customer on issues as Pricing, Short Shipments, Concealed Shipments, and Taxes & PODs working on an initial SLA of 30 days. After implementation of different small processes I was able to reduce SLA to 20 - 15 days to resolve.My principal activity was related to give resolution to these disputes working with the information provided by the customer and investigating internally at Lenovo in order to determine if disputes apply or not prior to any rejection. About pricing disputes I learn about how to find contracts on CRM, Price List and work with BIDs to determine if price applies or not. Investigate with Carriers, Logistics if product was delivered, and initiate process to claim with carrier if product was not delivered in full.I was in charge to present results on teleconference meetings to IBM, individual meetings with important BPs as INGRAM MICRO, SYNNEX, TECH DATA, INSIGHT, D & H and some others.Also I was able to cross training with Billing Team creating YBDR, YBCR, YBOI, YTCR and YBDR as part of the task performed in Billing & Adjustment processing CDP and other requests. Show less Part of this Team my first years in the company give me the knowledge and understanding of the complete AR process and OTC as we work based to Monthly Metrics and KPIs. Experience working with other Team as Sales, Order Release, Order Entry, Fulfillment, Billing and Adjustments, Cash Applications, Tax Team etc. part of my skills as Collector are: • Performed targeted collections on past due accounts aged over 90 days.• Handled a high volume of in-bound calls pertaining to reconciliation of delinquent accounts.• Produced, distributed and tracked invoices.• Reviewed accounts on a monthly basis to assess aging and pursue collection of funds Show less

  • NA Credit Card, Payments and Credit Operations Manager

    Jun 2019 - now

  • NA Operations Manager - Billing & Adjustments/Disputes/Cash Application/Fees and Rebates

    Jan 2016 - Jun 2019

  • Team Leader Cash Apps/Billing/Disputes

    Nov 2013 - Dec 2016

  • Disputes Resolution - IGF (IBM Global FInancing

    Apr 2013 - Nov 2013

  • Accounts Receivable representative DAC

    Aug 2009 - Sept 2013