Sean Chritz

Experience

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  Discount Tire

  Apr 2000 - Jul 2014

  General Manager of Operations

  • Held weekly store meetings about delivering customer success, while sharing success stories and improvement opportunities.• Handled all customer experience decisions to deliver a culture of customer retention. • Recruited, hired, onboarded, trained, and managed the performance of up to 20 team members at a time.• Oversaw all operations of three different Charlotte-area stores.• Tracked and analyzed store financial performance and handled P&L management.• Honored as Employee of the Quarter in 2004 based on my demonstrated commitment to team and company success, and taking the store to a first-ever record of $400K in annual sales revenues.• Delivered one-on-one coaching for employees to position talent for the achievement of individual and team-level performance targets and to development a pipeline of talent for internal advancement.• Improved the control of labor costs through better alignment of work schedules with forecast data.• Named the company's first Safety Coordinator for the Carolina Region, handling safety claim investigation and management and implementing training across sites to elevate safety standards compliance.• Selected as one of 50 managers company-wide for an elite Certified Managers Training Course, engaging with the company owner and executives while receiving interactive training.• Forecasted quarterly sales to make inventory decisions of over 2,000 tires in my store. Show less

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  Pep Boys

  Jul 2014 - Mar 2015

  General Manager of Operations

  • Headed the launch of new store, oversaw all hiring and training of 10+ staff and establishing a culture of accountability to inspire top performance among front- and back-room teams.• Effectively assessed and resolved escalated customer service matters to achieve win-win outcomes and maintain customer loyalty.• Introduced strategies to better manage part inventories through reverse logistics, improving our store ability to meet corporate targets.• Delivered KPI reports weekly to Regional Leadership. Show less

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  American Tire Distributors

  Mar 2015 - May 2019

  • Sole fitment expert liaison for ecommerce customers and internal sales. • Traveled monthly for exclusive previews of new vehicles being released globally.• Expertly leveraged my skills in AutoCAD to develop visual specifications for brake components for production specifications.• Selected to implement quarterly on-site training demonstrations to build our team knowledge of standards for tire change out and wheel balancing across vehicle makes and models.• Lead updates of the ecommerce site, adding new vehicles and improving size categorization to enhance customer experience for accuracy and availability of products. Show less

  • Information Technology Product Manager

    Aug 2016 - May 2019

  • Inside Sales Representative

    Mar 2015 - Aug 2016
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  Lizeo Group

  May 2019 - Dec 2023

  Product Manager - Americas Fitment Product Manager

  • Was contact for any of the clients' needs and set up scheduled calls to ensure customer success was being met consistently. • Delivered on site sales presentations to potential clients.• Worked with multiple teams cross functionally on creating, updating and delivering products directly to customers.• Proposed and implemented new processes to improve the accuracy of the assignment of model years to vehicles, boosting total coverage from 10% to 84% to better meet customer needs.• Spearheading a project to create new database fields to display OEM tire options for more than 90% of vehicles from 2017 to current.• Introduced a new motorcycle database meeting an unmet market need and driving $30K in revenues in its first year alone.• Headed an initiative to market the database to new clients, expanding recurring revenue channels. Show less

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  Azuga, Inc.

  May 2024 - now

  Enterprise Customer Experience Manager