Saikat Samadder

Experience

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  Electronics Corporation of India Limited (ECIL)

  Apr 2015 - May 2016

  Junior Consultant

  ∎ As a Junior. Consultant at ECIL for the NPR project, I Supported field agents with data support.Managed server data and performed data cleaning / updating.Generated weekly/monthly reports using SQL and MS Excel.Supervised a special data collection camp for Indian Air Force personnel in Assam, India.Also a technician & technical support in Election commission of India.

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  BALLY COMPUTER CENTRE PRIVATE LIMITED

  Jun 2016 - Dec 2016

  Technical Supervisor

  I was a supervisor of this data entry center, managing data & resolving technicalissues (like hardware/software related) to run the work smoothly. My team wasworking on data entry for ration card digitization for the Food Corporation of Indiaand Sarba Siksha Abhiyan. Data cleaning was also a part of my work.

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  Wipro

  Dec 2016 - Dec 2020

  Senior Associate

  ∎ I was a Technical Associate for the British Telecom process. I helped UK customers with their technical issues with broadband, telephone line, BT sports & email-related issues via calls and chats. ∎ I used to help UK customers with their billing queries via calls and chats. I was in team support as well & handled escalations.

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  Yash & Associates

  Mar 2021 - Mar 2022

  Audit Assistant

  ∎ I worked here as an associate, managing client tax and GST data. Data collection from clients, cleaning data, and invoice audit. ∎ I give them insight into the business and their questions by visualizing data.

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  Amazon

  Mar 2022 - Dec 2022

  Senior Human Resources Associate

  ∎ Assisting US employees via calls, chats, and emails, owning end-to-end resolution for cases related to their payroll, benefits, taxes, attendance, leaves, etc, on time according to established service level agreements and developed guidelines defining goals and monitored resolutions by supporting and auditing escalated cases. ∎ Implemented process enhancement that significantly reduced high-level escalation cases, and structured new process redesign, and best practices.

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  Capgemini

  Jan 2023 - now

  Senior Associate Analyst

  ∎ Job Description: The CVS Specialty Pharmacy Benefits Verification Specialist plays a crucial role in our healthcare team. This position involves working on both specialty and non-specialty drug benefits verification, ensuring that US patients receive their medication promptly by verifying their medical insurance.∎ Key Responsibilities:Verify medical insurance for US patients for specialty and non-specialty drugs.Communicate with doctor’s offices, copay assistance programs, insurance companies, and patients.Verify the accuracy of all collected data. Process insurance claims after data verification.∎ Achievement :I became SME & supported 2 teams (total member- 21) & later supported the entire benefits verification team. Show less